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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had Window World replace all windows in my home 29 total. The windows do not operate as they should. The top sash drops down when you unlock the window on many of them. When you want to close and lock them you have to push and hold the top sash up push the bottom sash down and lock all at the same time, impossible for 1 person!! Other windows the top sash is so tight you have to almost hang on them to get them down. I began contacting Window World in August of 2021 over these issues and have been more then patient. Window World has sent service technician out and some of their remedies have been spraying window tracts with ****** furniture polish!!! Replace balancers, none have worked, ***** **** the owner has been out himself a couple of times and brought a factory representative once. ***** **** also told me the only solution he has at this point is to replace the windows, but he did not want to get in his pocket and pay for them. These windows have a lifetime warranty that is why I purchased them . The windows are in perfect condition but do not operate. I have been more then patient waiting 1 year before filing this complaint. I have given them many chances to correct these issues the cheap easy way but that hasn't worked. To be clear ***** **** the owner told me the windows need to be replaced but the manufacture doesn't want to cover them and ***** doesn't want to pay for them. ***** has told me time and time again he will reach out to manufacture and his response has been they didn't act too warm and fuzzy about replacing your windows.
Business response
10/03/2022
[[BBB TRANSCRIPTION VIA FWD EMAIL FROM THE BUSINESS 10/3/2022]]
We recently purchased the license to operate the Window World franchise in the
Kentuckiana area from Window World, Inc. and have contacted the customer
regarding his windows that he purchased in 2002. After we have performed due
diligence by researching the service history and by meeting with the customer
and examining the windows on-site, we are going to consult with the manufacturer and the customer and work to resolve the issues.
*Please see attached
Customer response
10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
******* ************The previous owner of Window World responded with a similar resolution they made several visits to my home and never resolved any of the issues. They had a manufacturing representative visit my home ,the owner came to my home, service supervisor came to my home, the windows need to be replaced and no one wants to be held accountable, due to the expense.I worked with the last owner for over a year and never contacted the BBB. I am tired of getting the run around.Business response
11/01/2022
The issue has been resolved.
Thank you,
***** ******
Customer response
11/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.