Business ProfileforWindow World of Kentuckiana

I had Window World replace all windows in my home 29 total. The windows do not operate as they should. The top sash drops down when you unlock the window on many of them. When you want to close and lock them you have to push and hold the top sash up push the bottom sash down and lock all at the same time, impossible for 1 person!! Other windows the top sash is so tight you have to almost hang on them to get them down. I began contacting Window World in August of 2021 over these issues and have been more then patient. Window World has sent service technician out and some of their remedies have been spraying window tracts with ****** furniture polish!!! Replace balancers, none have worked, ***** **** the owner has been out himself a couple of times and brought a factory representative once. ***** **** also told me the only solution he has at this point is to replace the windows, but he did not want to get in his pocket and pay for them. These windows have a lifetime warranty that is why I purchased them . The windows are in perfect condition but do not operate. I have been more then patient waiting 1 year before filing this complaint. I have given them many chances to correct these issues the cheap easy way but that hasn't worked. To be clear ***** **** the owner told me the windows need to be replaced but the manufacture doesn't want to cover them and ***** doesn't want to pay for them. ***** has told me time and time again he will reach out to manufacture and his response has been they didn't act too warm and fuzzy about replacing your windows.