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Find a Location

LREI Property Management, LLC has 1 locations, listed below.

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    Business ProfileforLREI Property Management, LLC

    Rentals by Owner
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.38/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/15/2017

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    LREI Property Management LLC specializes in Rental Property Management and Renovation. LREI, provides management and leasing of residential or commercial property.

    Products & Services

    Management of Business Services for Property Owners : marketing, screening of renters, inspections, collections/evictions, insurance options, property repairs, processing of payments, property listings, Management of Business Services for Renters: available properties search, scheduling of showings, pet screening, assistance with completing application forms, utility set-up, move in orientation

    Business Details

    Location of This Business
    815 Ulrich Ave, Louisville, KY 40219-1844
    BBB File Opened:
    8/11/2017
    Years in Business:
    9
    Business Started:
    8/20/2015
    Business Started Locally:
    8/20/2015
    Business Incorporated:
    8/20/2015
    Accredited Since:
    8/15/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Clay W Smith, Managing Member
    • Mrs. Stephanie M Smith, Director of Operations
    Contact Information

    Principal

    • Mr. Clay W Smith, Managing Member

    Customer Contact

    • Mr. Clay W Smith, Managing Member
    • Mrs. Stephanie M Smith, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (502) 694-5180
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    21 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Monica C

    1 star

    09/17/2024

    Extremely rude customer service. My daughter applied to an apartment owned by this business. I was her guarantor. The day after she applied we were told the property was sold and another company will handle our application. So we were told by an employee that our money would be refunded. It’s been over a month since we were told it had been mailed. I called and spoke to the supposed property manager whom was extremely rude and unprofessional. I was told her name was Chrystal. After her laughing and saying ‘oh you must be having a bad day’ very sarcastically, she continued to laugh and hung up. Prior to her hang up I told her mail should not take but a few days and her response was, while laughing ‘I don't know how baby, but ever since covid mail takes weeks ha ha ha’ . Not at all the way anyone should run a business ever! Yet, we 30 days out and still waiting on a check the we were told three different responses for when it was mailed.

    LREI Property Management, LLC Response

    10/02/2024

    I checked with the billing team and leasing team, please see response below. All funds have been returned, these were non-refundable application fees that we refunded because of the property being sold and under new management and ownership. The checks were written on 9/5, Karisma T******* and Monica C***, at that time we were told that they would pick up the checks from the office. On 9/9 Vanessa emailed saying they wanted it mailed instead and they were mailed out that day. One of them called for an update on 9/17 because they hadn't received it yet. Karisma T******* cashed her check (#6240) on 9/26 and Monica C*** (#6239) cashed hers on 9/30 total amount of $80.

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

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