Business ProfileforAAA East Central Automobile Club

On July 9th, 2023 our dually lost oil pressure while pulling a 16 foot trailer. ( I mention this because it’s relevant) 73 miles from home. ( the premium package is for free towing up to 100 miles of where you want to go) As we’ve paid for the RV Towing package for the past 12 years and this was the second time we’d attempted to use the service (the first time also ended badly after 6 hours on the side of the road) and had been told each time we renewed that the service wasn’t just for our RV we called. The person dispatching on that Sunday turned out to be in Pennsylvania. We were in Indiana traveling back to Kentucky. She dispatched a tow service out of Owensboro, KY 100 miles away from us. While in route the driver calls and says it’s going to cost us $500 because of the distance. At this point we have already been on the side of the road for more than an hour. ( with 4 kids with us) When he gets there he has to use our ball to be able to pull the trailer. The driver said AAA should reimburse us WELL THAT WAS THE BIGGEST JOKE. The tow service turned in the claim for 172 miles so we were out the $500. AAA’s reasoning was the mileage and no MATTER how many times we said OUR VEHICLE was within our 100 mile towing range YOUR DISPATCHER was the one who made the 100 mile error it didn’t matter. I will admit being irate while trying to reason we were not the nicest of individuals and used language that was better not used. By the time AAA FINALLY arrived to tow we had been on the side of the road for 2.5 hours and still an hour and a half from home. The driver also said the reason for his dispatch was because the truck was a dually and no one closer wanted to haul - mind you that part was hear say. Mind you over the course of this policy we’ve paid $2,028 dollars, and this was only the first time they towed the vehicle. it may be a drop in the bucket but we will be canceling 2 RV towing policies and telling every RV’er we come across not to use AAA.