Business ProfileforEdible Arrangements

5/14/23…To whom it may concern: My name is *****. A few days ago I was searching for something delightfully sweet, with a beautiful presentation treat for my Mom on Mother’s Day, I came across Edible Arrangements. After reading all of what you have to offer I was very much impressed. I was sadly disappointed, surprised and sad for my beautiful mother. The order came out of a car with windows down, from the backseat of a young man’s car. I watched him remove the packages from his seat and immediately noticed that the balloon was missing. The basket of fruit was warm and the bag was filled with condensation. The fruit is wilted, moist and soggy. This order came from ******* ********. I asked the young man where the balloon is and he simply shrugged his shoulders and said they did not give him enough. I ordered JUST FOR MOM BOUQUET & PLATTER BUNDLE and MOTHERS DAY HELIUM BALLOON. I have photos of this major disappointment to share with you. This is a disgrace and disgusting mess that was sent to our door. This is so very upsetting as this is the first Mothers Day without my father/her husband. The strawberry stems are old and wilted and the sprinkles/ pink strawberry coating is so soft that the entire coating just crumbled apart when we picked them up. The fruit is not fresh as if it should have been thrown out, however the coating could have thrown it off, had it not been so mushy. The platter we received is a black plastic TO GO container with plastic lid. Which once removed, was so cheap it couldn’t be replaced. The photo presentation online is a white, much more elegant serving platter which I know now should have been given. The fruit bag has so much sweat inside. I AM SO EMBARRASSED TO PRESENT THIS TO HER with guest! I have no choice! I’m unable to leave out because I have to care for her. I relied on Edible Arrangements to make this a Happy Mother’s Day. I was wrong. Please contact me ASAP . 5-17-23 and I have not heard from anyone!