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            Business ProfileJoe Wells-Professional Masonry & Chimney Care

            Mason Contractors
            BBB accredited business

            Contact Information

            207 Julius Ave

            Pikeville, KY 41501-1739

            Visit Website
            (606) 794-3507

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            0/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/2018

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Joe Wells is a Certified Chimney Professional, Certified Chimney Sweep, Certified F.I.R.E. Technician & Certified Dryer Exhaust Technician that specializes in all types of chimney repairs/renovations and is a chimney flashing specialist. INSTALLATIONS: Free-Standing Stoves, Inserts, Pellet Stoves, Gas Logs, Lines & Lighters, Stove/Chimney Pipe, Stainless Steel Liners, Mantles, Dryer Exhaust.

            Products & Services

            I specialize in stopping chimney leaks, chimney flashing, chimney repairs, chimney sweeps & inspections, stucco, damper repairs, stainless steel liners & dryer vents!

            Business Details

            Location of This Business
            207 Julius Ave, Pikeville, KY 41501-1739
            BBB File Opened:
            3/8/2005
            Years in Business:
            31
            Business Started:
            1/1/1993
            Accredited Since:
            1/1/2018
            Licensing Information:
            • NCSG (National Chimney Sweep Guild)
              [Certified Chimney Professional]
              ID #1626066784
              BADGE #7058

              FCI (F.I.R.E. Certified Inspector)
              [Fireplace Investigation Research & Education]
              CERTIFICATE: Advanced Courses FCI-01/02/03

              FCT (F.I.R.E. Certified Technician)
              [Fireplace Investigation Research & Education]
              F.I.R.E. CERTIFIED TECHNICIAN

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspect Fireplaces, Stoves, and Chimneys]
              CERTIFICATE: Chimney Inspector-EDU-0001-9882-95

              CTO (Compliance Training Online)
              MOLD (Prevention, Remediation, Removal)
              CERTIFICATE: Mold-OSHA 29 CFR 1910 & 1926

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspecting Masonry Chimney Flashing]
              CERTIFICATE: Chimney Flashing-EDU-0001-9897-21

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspecting Portable Fire Extinguishers]
              CERTIFICATE: Fire Extinguishers-EDU-0001-9897-58
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Joe Wells-Professional Masonry & Chimney Care L.L.C.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Joe Wells, Owner
            Contact Information

            Principal

            • Mr. Joe Wells, Owner

            Customer Contact

            • Mr. Joe Wells, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            11/10/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I hired Joe Wells to repair leaking around my chimney. He said the ridge cap and chimney flashing needed to be replaced. He charged $4,900 for this work. He told me the roof would no longer leak once he was done. The roof continued to leak after he was finished. I notified him and he came back and applied more sealant. It still leaked. He sent me a picture of the label on the product he used which states it is not immersible. He admitted to using the wrong product. He left holes in the roof where he replaced the ridge cap with a smaller one and didn't fill in the holes where the screws from the larger ridge cap were removed. A roofing company came out and inspected his work. They stated he did not properly seal around the chimney and ridge cap. He also did not address the issue which was causing the leaking. Water was standing behind the chimney and a metal piece was needed to divert the water. The roofing company installed the piece. They also stated the original ridge cap did not need to be replaced. It was not the source of the leak. Joe took advantage of me by charging for unnecessary work instead of fixing the issue causing the leak. The roofing company says the entire roof could have been replaced for $6,200. I paid Joe $4,900 for just flashing and the ridge cap.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Susan B

            10/02/2024

            Hired this man in june 2024 to fix our chimney. He had to. Order a part, on June 26th.He said he has the part .He'll get me on the schedule. On August 8th I asked him if he could find time on the schedule for me. He said he would be here next week.. September 5th I asked them if he could get us back on the schedule.He said he would be here by the following wednesday. September twentieth he said he would be here before the end of the month. Here it is October 2nd and I still have not had this man .Fix what he's supposed to fix.

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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