Business ProfileforKellems Plumbing & Septic LLC

On February 15th 2023 after receiving services, their van knocked down a basketball hoop that was set up in the street and it knocked into my housemate's vehicle. It completely damaged the back windshield and deeply gouged the hatch of the vehicle. Not only did they not acknowledge this at first and take accountability for it but we needed to have confirmation from our neighbors across the street that they were responsible for it. The neighbors across the street showed us the aftermath of what happened (pictures and video) and at first they had left the basketball hoop leaned up against the car and then eventually they moved the basketball hoop away from the vehicle. They did not leave any notes on the vehicle and they did not inform us or ask us if it was our vehicle after they committed the damage. My housemate had to drive their damaged vehicle for several days with the back windshield taped up and plastic over it and it had rained as well on one of those days before it was able to be repaired. It took over 3 weeks for the vehicle to get repaired in the auto body shop and not only that but it cost over $1,100 for the rental car in the meantime aside from the $500 deductible to get the repairs done. My housemate and the owner of the house that needed the repair have contacted them multiple times to let them know that they need to pay the cost of damaging the vehicle because they are accountable for it and they have not gotten back to us. The interest is building up on the credit card for the payment for the rental car and they have not done anything about it. It is absolutely unprofessional that it has been 11 months and they have not compensated the driver of the vehicle that they damaged based on their negligent driving.