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Find a Location

Don Franklin Chrysler, Dodge, Jeep, Ram, FIAT has 1 locations, listed below.

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    Business ProfileforDon Franklin Chrysler, Dodge, Jeep, Ram, FIAT

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1147 S Highway 27, Somerset, KY 42501-3524
    BBB File Opened:
    3/8/2005
    Years in Business:
    31
    Business Started:
    5/1/1993
    Date of New Ownership:
    6/13/2017
    Business Incorporated:
    9/3/1971
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Don Franklin Somerset Inc
    • Don Marshall Choice
    • Don Marshall Chrysler, Dodge, Jeep & Nissan
    Business Management
    • Mr. Joe Henderson, General Manager
    • Ms. Jill Davis, KIA Manager
    Contact Information

    Principal

    • Mr. Joe Henderson, General Manager

    Customer Contact

    • Ms. Gayle Renner, Corporate Secretary
    • Mr. Joe Henderson, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ben W

    1 star

    03/18/2022

    Ok to start off I wanna say this is my second new vehicle I've purchased from these people and last i leased a new vehicle and with in 24hrs I wanted to cancel they told me I couldn't I've done signed contract now I will say to be fair I didn't read the contract very good I didn't think they would do me like this now you would automatically think well it's ur own fault somewhat yes it is but I plainly asked the salesman because I've never leased a vehicle before how many miles can I go he told me many as you want after two years bring it back and trade up that's ok right well after sitting in the dealership for 4 hours waiting on this truck to be delivered from another dealership of there's I go to a room and start signing paperwork I'm talking to this guy he says sign here there what have ya now my point is if your going to charge over mrsp tell the person and if it's your first time leasing a vehicle go over the mileage that's very important I bought a new ram in January of 21 it had 23k miles in one year and almost 3 months of owning it they knew that now I'm going to be paying 2,250 a year extra for the miles I drive when it's there job to ask you what you do and how many miles you drive a year they don't care it's that simple it's all about well you should have went threw the contract better just my advice to anyone looking to buy go to Lexington bigger selection and you won't pay over mrsp I may pay extra to get outta this but they've lost my business for good

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