Business ProfileforGatormade

- Purchase date 2/8/24 - picked up roughly a week later. - Paid $17,470.00 - I have contacted Gatormade several times starting in mid august with a complaint that the paint on my trailer is spotty in places, bubbling and flaking off in others - both allowing rust to show through paint. I called the first time on 8-20-24, spoke with a receptionist that told me I would need to file a warranty claim online. I did and got an email back from ******* ****** stating paint is not covered under warranty. I tried to call again to explain the situation, this time was trasfered to a person in sales who again told me to file warranty claim online. I did so but got the same responce again from ******* - both times I replied to his email asking if Gatormade would help me resolve the issue with the paint - each time I was not responded to. Another time I called and requested to speak with a supervisor to explain my situation - this time I was transferred to a person in parts named ****** (??) who told me nothing he could do and to file online - also would not transfer me to anyone else to speak with and said no one could help me. I emailed and called again and was told on the phone someone would reach out to me. To this point - from 8/20/24 to 9/30/24 no one has called me and the only email I get is that paint is not warranty. In my opinion this is a poor paint job by the manufacturer (where I bought the trailer from directly) and not something that I have caused. Large section of paint was missed on the bulk head of the trailer, several places on the trailer have thin/missing paint that are now rusting, the entire frame down the driver side behind the rub rail is bubbled and flaking off with rust underneath. ** Gator advertises on the website and was part of sales pitch by the sales manager that they have a tick powder coat paint job with 100% coverage. The video on the website also specifically says to ask competitors about their paint job and to steer clear if they don't have it