Business ProfileforACA Air Conditioning, Heating and Plumbing

I contacted ACA to have them bring out their fiber optic camera and scope my sewer line, which clogs repeatedly. They showed up no camera expecting to treat a clog. No bid deal, though I explained this to the person on the phone in detail "not an emergency, requesting diagnostic". Crew said I would get a call back for reschedule. Didn't happen, called them to set up reschedule. Crew showed up the next week, as scheduled. Scoped sewer pipe, stated it was dipping in three places. This took 10 minutes and the charge was $397.50. Wasn't expecting that, but, oh well. "What do I need to do take care of it?". Have to dig up the line, 60 feet, and put in new, level PVC, for proper drainage. Will call you with a quote tomorrow, next day at the latest. Of course, no call. Called three times and left 3 messages with receptionist. No return phone call, guy was "not in his office", no quote, no response, no nothing. Got my 400 bucks, see you later. If you have to "pull teeth" like this to give a company your money, they clearly aren't worth it. Don't want their business. Just wanted to spread the word. Which I will continue to do!

On behalf of ACA’s Plumbing Department, we are very sorry that you are unhappy with the service that our company provided. Our number one priority is to take care of our customers, their needs, and demonstrate the utmost professionalism at every service. According to our records, the initial caller indeed described this problem as "not an emergency" and requested a camera to scope the line, prompting the office to schedule service for the following week. At the appointment time, our records indicate that you were unable to keep that appointment and needed to reschedule service. A new appointment was scheduled and confirmed, at which point our tech came out with our scoping camera and diagnosed "three major bellies in the line". You are correct in indicating that our tech's were there for a short amount of time. It appears that the primary reason that your bill was more than expected was due to the use of our camera to scope the line. This should have been communicated better prior to the service call. I also see the need for a quote noted on your account. Unfortunately, there seems to have been a break in communication between us, for which we are truly sorry. This is not acceptable and is absolutely not up to par with our service expectations. We take great pride in listening to our customers' concerns and try very hard to meet all of their needs. I am sorry that you feel as if your needs were not met on this occasion. If you are still in need of a quote someone from our office will be reaching out to you.