Business ProfileforLewis Companies

My dad passed away on 12/28/2023. He owned a condo in ******* ******** that I sold on 4/30/2024. I attempted to call them multiple times after my dad passed to inform them and get details about making payments, as well as ask about who could help with a few minor repairs. They never returned my multiple voicemails. When it came time to sell his condo, they charged my dead dad LATE fees for 4 months and also had a past due balance over $1,000. My dad lived there for over 6 years and NEVER missed a payment. The past due balance was from 2021 - a bill he refused to pay bc he did not agree with how they handled it. They claimed his condo had a leaking shower that caused damage to a neighboring unit. He had multiple plumbers come out and they said it was NOT his condo causing the damage. This HOA didn’t care and charged my dad over $1,000 anyway. The payments that were late were only late bc he DIED and they didn’t return my calls to advise on how to handle his account. The only time I finally got in touch with this company was via email when my real estate agent and the title company for selling his condo got involved. When I asked them multiple times to remove the late fees and explained the situation, not ONCE did they show ANY kind of sympathy or compassion for my fathers sudden passing. They kept ignoring my question and refused to remove the late fees. I stopped by their office and saw the “by appointment only” sign on the door - that’s always promising. I guess they make so many people angry, they have to keep the door locked. So I called and explained I was in the parking lot and asked to make an appointment for now. They did let me in the building but then let me wait over 30 minutes to meet with anyone. When I asked to use the restroom and they told me NO, they don’t have a public restroom. I finally had to leave bc I had to pee and couldn’t hold it any longer. I never got to meet with the person I needed.