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            Business ProfilePresonus Audio Electronics

            Sound Systems

            Contact Information

            18011 Grand Bay Court

            Baton Rouge, LA 70809

            Get Directions
            Visit Website
            Email this Business
            (225) 216-7887

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers audio hardware, software, sound reinforcement, broadcast, sound design & education, Internet audio.

            Business Details

            Location of This Business
            18011 Grand Bay Court, Baton Rouge, LA 70809
            Email this Business
            BBB File Opened:
            2/16/2004
            Years in Business:
            29
            Business Started:
            1/1/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 00661897 for this business, issued by EBRP Department of Tax & Revenue

            These agencies may include:

            EBRP Department of Tax & Revenue

            222 St Louis Street, Room 404

            Baton Rouge LA 70802

            (225) 389-3084

            Number of Employees:
            80
            Contact Information

            Principal

            • Mr. Brian Meisner, Customer Relations Specialist

            Customer Contact

            • Mr. Chad Kelly, Dealer Support Manager
            • Mr. Brian Meisner, Customer Relations Specialist
            Additional Contact Information

            Fax Numbers

            • (225) 926-8347
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/10/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased these speakers which are under warranty. I contacted the company and informed them that the speakers are not operating and never received response. I had to pay a shipping fees to send them for repair since this company neglected to respond.
            Read More
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Memo J

            10/22/2024

            This is the worst treatment. Their customer service is horrible!! Im using a 2022 ipad pro 6th generation ios 17.2 m2 chip. I bought the presonus quantum ES4. It was supposed to come with 6 months Studio One.. NOT!!! I registered the product and downloaded the COMPLETE CONTROLLER,, I get a black screen with COMPLETE CONTROLLER at the top and 2 places to click at the bottom labeled,, DEMO and SCAN,, DEMO brings you to a screen where I guess you are supposed to get a demonstration,, SCAN takes you to internet connections. I went back to try to retrieve my Studio One free for 6 months and it's not happening,, all they want you to do is buy upgrades,, no where could I find the included 6 months,, so I go to Presonus and call the 800 number spin cycle,, at the end of the maze you find out that they do NOT provide phone support for QUANTUM devices!! So of to the website,, create ticket,, no response,, create another ticket,, no response,, get email directing me to General Answers and do your own research spin cycle,, I go back in to my account and finally find support and then it says open tickets and closed tickets,, both are empty!!! I made several tickets but they don't show in my account!! I'm returning the product,, I'm done, I will find something else and I suggest that you don't waste your money!!

            Presonus Audio Electronics Response

            10/29/2024

            The consumer has been made whole to the extent of our responsibility to do so.
            Read 6 More Customer Reviews

            Local BBB

            BBB of South Central Louisiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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