Business ProfileforRoad Bound and Down

I don't recommend that you take your truck here (take it to ************ in Beaumont or any other shop besides this one). The people are nice/friendly but very shady. They muscled me to pay $1000 for a core that should have been returned to ************. After "repairing" the DPF tank for a derate for 2 days, noticed that 2 hoses were ripped off the top of the tank; I suspect they did this maliciously in order to keep me at their shop another 2 days for "repairs" and trouble shooting. They cussed a lot, and I suspect they may have criminal records.

When the truck originally came in, the truck was in VERY poor condition. The driver told me that he had been force regening the truck to make it to the shop. I was very honest with the owner when we spoke. I advised that the DEF system is very tedious and if his filters were so bad that it forced the truck into de-rate, that there may be other parts needed. We took the filters off and the owner had force regenerated the truck so much that the filters were actually cracked. I brought them to be "baked" which is common practice. The vendor that does this advised me that the filters were destroyed and would not be able to be baked. Therefore, the owner/driver needed to purchase new ones. When the cores were sent to Freightliner, as the owner saw was done, Freightliner advised that because the filters were completely destroyed "over regenerated", they would not be able to accept the cores. Therefore, the cores were charged to the customer, as is standard practice at all shops. The hoses were actually cut when the truck came into the shop, and pictures were taken prior to working on it to make sure that it was noted. We attempted to get the truck out as quickly as possible, even working well into the night to get this truck going. The diagnostic tool that was used to diagnose the problem with your truck also showed that the truck was force regenerated too many times. It is very presumtious that we are criminals when actually, none of us have a criminal record. We do very fair business and have hundreds of reviews proving so. We were very honest from the very beginning. As we always are. Also, it is a diesel mechanic shop. Mechanics are very rough. They definitely do curse when they bust their knuckles or do the work that they do. You definitely had the option to stay in your hotel room rather than hanging around the their environment.

(1) Every legitimate shop where I've had work done on my truck or trailer, I've been given an 'estimate' before any work was done, which I had to sign. Road Bound and Down did not give me any such document, and repair work was done in a 'wild goose chase' sort of manner, a never-ending walk (...actually I mean, 'death march'...) down a road of dysfunction, which is unprofessional, and set off red flags in my mind.
(2) I called Freightliner in Beaumont, to get a quote for the NOX sensor that the mechanic at Road Bound and Down said that no one had. The Beaumont Freightliner parts department said that the NOX sensor for the back of the DPF tank (which is the part we supposedly needed), costs around $500 (not the $1000 that Road Bound and Down was going to charge me). Additionally, had I purchased that part from a hot shot company that could have sent it to me the morning I decided to have a tow truck company tow me to Beaumont, the refund for the 'core' would have been around $130 (not the $1000 that Road Bound and Down charged me). To charge me $1000 for a core on a part that should have been returned, since it was not used, is criminal; but even if the part was used, it is a 1000% upcharge on the part (sort of like Walmart charging you $40 for a $4 gallon of milk, which is predatory). The 2 $1000 fees charged on my bill were legitimate for the DPF filters, but there was an additional $1000 for the core (which referred to the NOX sensor that screws into the DPF system); this is the $1000 that I am referencing that should not have been charged to my bill.
(3) Seeing the copper line missing on top of the DPF tank the last day I was at Road Bound and Down was the signal to me that I was being taken advantage of. 1/8" copper lines don't just "fall off" a DPF tank, and even if they did, for the line that went into the DPF system to be cut off at 2 ends suggested to me that it was intentionally and maliciously removed. The mechanic that repaired the truck in about 3 hours in Beaumont told me that the reason that the truck was derating was because the copper line was missing. Road Bound and Down stated that photos were taken of the missing copper line, but I never saw those photos, so I can't confirm whether this was done.
Drivers would be wise to stay clear of the Road Bound and Down shop. If there was a music song that represented how I feel about this shop (and my experience there) it would be Santana's hit song "Hotel California".