ComplaintsforSky Zone

• Initial Complaint

  08/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A membership was bought in the fall/winter of 2023. I attended a birthday party in March and thoughts I had cancelled it with someone at the desk that day. I had not been back to the jump house until May for another birthday party when I was asked to fill out a release form because I was informed that I did not have a membership. I was cool with that until I got a membership charge. I called the Metairie business and was told that memberships could not be cancelled in store. Well I told the person I spoke with that I had cancelled in store in March. They informed me that this was incorrect, and lo and behold, they were right! My bank account was being auto drafted. I tried contacting through telephone to talk with someone about this. I was directed to cancel online. Well funny thing is there is no where to cancel online!!! I have left 2 contact us emails with no response. They are still auto drafting my account and I have not been to sky zone since May for a birthday party that we were invited to and so did not have to pay. Before that was March at a different birthday party. Im really frustrated with the fact that i cannot cancel in house and I cannot cancel online or receive any contact from someone at corporate.

  Customer response

  08/19/2024

  The account numbers are incomplete and show that the money is coming out of the same account over and over.  I am ok with providing this info 

• Initial Complaint

  12/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Saturday, November 13th I hosted a child's birthday party from 3:30-6:30pm at the trampoline park, SkyZone Metairie. Our party contract included a SkyZone party host, that we did not receive, but was charged full price. SkyZone was also supposed to put the party host's name on the shoe bucket where children stored their shoes. Once the party started, the shoes were supposed to be moved to the party room. This did not happen and no name was put on the bucket. A SkyZone customer, that was not part of our party, took our party shoe bucket and removed one pair of boots. The boots were never returned. We complained to SkyZone Metairie, where the manager told us that we had to take it up with the person who took the shoes. We do not know who took the shoes and the shoes were never returned and SkyZone refused to compensate us for the stolen pair of boots and for not fulfilling the contract of providing a party host. I have also sent emails to corporate numerous times and was never contacted to reconcile. I would like to be compensated for both the boots and not having a party host, as SkyZone did not fulfill their end of the contract.

  Customer response

  12/07/2021

  email provided

  Customer response

  12/07/2021

  See attached documents.

  Business response

  12/09/2021

  During ************************** party with us, a guest's child removed her boots and placed them in a bucket we had reserved for shoes for said party. Another party parent, from a different party, accidentally mistook the shoe bucket as her own and retrieved boots from them. The boots the parent retrieved were ************************** guest's child's boots. ********************** notified us about the boots, but began accusing our staff of misplacing them. I told her I would track them down, which I did by going through camera footage to see exactly how the boots went missing. We found a pair of boots in our cubbies, and showed **********************. She notified us that even though the boots were the same size, brand, and close to the same color, the boots did not belong to the guest. She then began saying they didn't have a party attendant, and demanded we compensate her for the boots. I asked ********************** if it was ok for me to track down the other party parent to see if we can have the boots exchanged. She agreed and her and her guests left. A couple of days later, ********************** called about the boots. I let her know I was taking care of a few things, but assured her it was next on my list to contact the other party parent. ********************** then became argumentative and demanded again we compensate her for the boots. She also stated she was not going to fight with another parent for the boots. I replied I would be the one who talked with the other parent, and I would even drive the boots to *********** to make sure they were returned. Ms. ************************ to be argumentative and demanded we compensate her for the boots. I acknowledged to her that our waiver, which she signed, said we are not responsible for lost or stolen items. I continued to let her know, even though our waiver stated this, I was trying to do what I could on my end to help the boots be returned to her guest's child. ********************** then responded again she wasn't going to fight with another parent and said she was taking this up with our corporate office.

  Customer response

  12/13/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Unfortunately, this response does not offer resolution and some of these statements are false. Yes, the general manager offered to find out who took the shoes, but he told me that I had to call and take it up with them to retrieve the shoes. Never once did SkyZone offer any resolution for not having a party host or for the misplaced shoes. 
  
  Regards,
  
  Jolie Foucheaux
  
   
  

  Business response

  12/13/2021

  Calling the other party parent was something we were going to do for Ms. Foucheaux. If the other party parent had agreed to return the boots, I offered to drive the shoes to *********** to help get them to the right person. Even though the waiver ********************** signed and agreed to explained we are not responsible for lost or stolen items, I wanted to extended any help within our power to help her. Instead of letting us work with her, ********************** declined us reaching out to the other parent, was consistently argumentative, and decided it was better for her to reach out to our corporate office. Claims about her not having a party host came after ********************** accused our staff of misplacing the boots. ********************** also demanded we reimburse her for the boots.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩