Business ProfileforSky Zone

My son had a birthday at Skyzone for Saturday, May 18th. This did not happen because according to Skyzone, there was a plumbing problem in the location, therefore nothing could be booked and honored until Sunday. So, I come Sunday, May 19th, because they told me to come back because I had it booked for Saturday. I arrived at Skyzone only to find no reservation on record. They had no problem taking my down payment and price for the party room. I get there at about 12:45 to 1:00, I pay and wait because they tell me that my room is being prepared twice, then the next time they tell me at about 2:30, that there are no rooms available and that the next one would be available at 5:00pm. Keep in mind, I have paid for my son and his party to jump, which they were jumping, but I had to wait an addition 2 hrs plus to ever get into a room. At this point, I am upset and didnt want to cause a scene, I asked for my money back for a room I didnt want any more. Fast forward to June 13th, I have not been paid the rest of my $223 dollars that I paid for the party room, after calling on three different occasions. This is very upsetting and frustrating. Its crazy how companies are eager to take your money, but when its time to refund money, they move very slow. I wont be going to this location again, or potentially any of the other locations as well.