Business ProfileforEasy Living Furniture, LLC
Furniture Stores
Current Alerts For This Business
Alert:
On November 1, 2022, the BBB completed an investigation after receiving numerous complaints. pertaining to:
Refunds or Exchange Issues - Consumers allege the business fails to honor promised refunds, exchanges, or credits. Complainants state they encounter difficulty when attempting to contact the business to make exchanges when the products received have defects. Consumers also state refunds are promised with 7 to 10 days and it has taken up to several weeks to months which is passed the deadline for refund disputes with their banks.
Delivery Issues - Consumers allege that the business is either late on the delivery of products or fails to deliver products. Other consumers stated that they received the wrong or damaged products and that it took weeks/months to receive the corrected items.
Customer Service Issues - Consumers allege the business fails to provide promise, assistance, or support for products and services. Complaints state the business gives dates that consumers can expect their product or refunds but, when the products or refunds are not in, the consumers are not told. Consumers also state they have to be the ones to keep reaching out to the business to follow up on issues, or file complaints with the BBB to get matters resolved.
If you have made a purchase from this business and have not received your products, please contact the Federal Trade Commission (FTC), a government agency, to see if the business is in violation of their Mail, Internet, or Telephone Order Merchandise Rule. This rule requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped. Report fraud, scams, and bad business practices at ReportFraud.ftc.gov or their phone number is 877-382-4357. You may also contact your financial institution or credit card company to report your transaction as fraud and request a refund. Contact your state's Attorney General's Office and/or the La Attorney General's office, and file a complaint with their Consumer Protection Division, and contact FBI's ic3.gov for internet fraud.
Additional business information
Additional Info:
On November 1, 2022, the BBB completed an investigation after receiving numerous complaints. pertaining to:
Refunds or Exchange Issues - Consumers allege the business fails to honor promised refunds, exchanges, or credits. Complainants state they encounter difficulty when attempting to contact the business to make exchanges when the products received have defects. Consumers also state refunds are promised with 7 to 10 days and it has taken up to several weeks to months which is passed the deadline for refund disputes with their banks.
Delivery Issues - Consumers allege that the business is either late on the delivery of products or fails to deliver products. Other consumers stated that they received the wrong or damaged products and that it took weeks/months to receive the corrected items.
Customer Service Issues - Consumers allege the business fails to provide promise, assistance, or support for products and services. Complaints state the business gives dates that consumers can expect their product or refunds but, when the products or refunds are not in, the consumers are not told. Consumers also state they have to be the ones to keep reaching out to the business to follow up on issues, or file complaints with the BBB to get matters resolved.
If you have made a purchase from this business and have not received your products, please contact the Federal Trade Commission (FTC), a government agency, to see if the business is in violation of their Mail, Internet, or Telephone Order Merchandise Rule. This rule requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped. Report fraud, scams, and bad business practices at ReportFraud.ftc.gov or their phone number is 877-382-4357. You may also contact your financial institution or credit card company to report your transaction as fraud and request a refund. Contact your state's Attorney General's Office and/or the La Attorney General's office, and file a complaint with their Consumer Protection Division, and contact FBI's ic3.gov for internet fraud. BBB files indicate that this business has a pattern of complaints concerning disputes regarding a failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Delay of delivery or failure to deliver ordered merchandise or materials. The product does not meet the expectations of the complainant, including defective merchandise, incorrect products received, or damaged products.
Refunds or Exchange Issues - Consumers allege the business fails to honor promised refunds, exchanges, or credits. Complainants state they encounter difficulty when attempting to contact the business to make exchanges when the products received have defects. Consumers also state refunds are promised with 7 to 10 days and it has taken up to several weeks to months which is passed the deadline for refund disputes with their banks.
Delivery Issues - Consumers allege that the business is either late on the delivery of products or fails to deliver products. Other consumers stated that they received the wrong or damaged products and that it took weeks/months to receive the corrected items.
Customer Service Issues - Consumers allege the business fails to provide promise, assistance, or support for products and services. Complaints state the business gives dates that consumers can expect their product or refunds but, when the products or refunds are not in, the consumers are not told. Consumers also state they have to be the ones to keep reaching out to the business to follow up on issues, or file complaints with the BBB to get matters resolved.
If you have made a purchase from this business and have not received your products, please contact the Federal Trade Commission (FTC), a government agency, to see if the business is in violation of their Mail, Internet, or Telephone Order Merchandise Rule. This rule requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped. Report fraud, scams, and bad business practices at ReportFraud.ftc.gov or their phone number is 877-382-4357. You may also contact your financial institution or credit card company to report your transaction as fraud and request a refund. Contact your state's Attorney General's Office and/or the La Attorney General's office, and file a complaint with their Consumer Protection Division, and contact FBI's ic3.gov for internet fraud. BBB files indicate that this business has a pattern of complaints concerning disputes regarding a failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Delay of delivery or failure to deliver ordered merchandise or materials. The product does not meet the expectations of the complainant, including defective merchandise, incorrect products received, or damaged products.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Monroe, LA 71203-4237
- BBB File Opened:
- 10/26/2021
- Years in Business:
- 4
- Business Started:
- 8/7/2020
- Business Incorporated:
- 8/7/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Brian Shanklin, Member Manager
- Contact Information
Principal
- Mr. Brian Shanklin, Member Manager
Customer Contact
- Mr. Brian Shanklin, Member Manager
- Mrs. Erneastine Shanklin, Registered Agent
- Additional Contact Information
Phone Numbers
- (800) 364-0832Other Phone
Website Addresses
- (800) 364-0832
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a dining room set from Easy Living Furniture, 4745 Cypress St, W. Monroe, LA via internet. The contact ***** Shanklin (XXX) XXX-XXXX said the set was in inventory, which it was not. It was ordered through Crown Mark Inc., XXXXX S. Sam Houston Pkwy, Houston Tx, XXXXX. After several months of waiting I finally received information from Southeast Freight Lines that the table was being delivered to my home but their was a bit of an issue. They indicated that the table may have been damaged in shipping. They delivered the table set a few days later and the damage was apparent to the table top. I think a forklift ran into the table top. I immediately filed a complaint through Easy Living Furniture, noting the damage on the delivered shipping invoice. Easy Living asked for photographs of the damage and indicated that they would file the claim with Southeast Freight Lines. I have been in contact with ***** Shanklin for several months after. He incicated that the process would take time. Over the past couple of months I have left attempted to leave messages on *****'s Full mailbox. I am unable to get hold of anyone with Easy Living Furniture.
I contacted Southern Freight (XXX) XXX-XXXX under ID# XXXXXXXXX last week asking if they had any information on the claim. They indicate that the claim has been paid to Easy Living Furniture and I could not get any further information because I was not the claimant.
I'm currently using the damaged table and am unable to contact Easy Living Furniture. I am filing this complaint through the BBB and will be contacting the W. Monroe Police Dept. Fraud division. Please let me know what other information I can provide. I have images of the original damage along with the shipping and sales invoice.
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Byron W
1 star04/13/2022
I paid and attempted to purchase furniture from this business in November 2021. I never received the furniture for whatever reason and asked for a refund in late January 2022. I was told on several different occasions that the refund was sent but I have yet to receive my refund. I paid a total of $3200 dollars but did receive a credit of $600 dollars after a price match and I still owed over $2600 dollars. I have called the business and requested my refund as early as April 2022 and told my refund had been sent just to find out it had not. I was then told it was sent certified to the address on file, but I still have not received my refund. Please be very careful using this business because there is no accountability, and they seem to be willing to steal from customers. I will continue to update as I fight to get what's mine.
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