4 Customer Reviews
Review from Douglas P
2 stars01/01/2024
This Store, while nice in appearance and offering a great selection, lacks in the common care of customers. I attempted to return an expensive sweater and unfortunately did not have my receipt. I was a given a really hard time and was told because I had no receipt, I wouldn't be able to return it, even though it still had the tag on it and I provided proof that I spent money at the store when I purchased it through my credit card. Other stores in the area can very easily look up a transaction through credit card information and may even offer a store credit. Not this place they denied me anything and told me to take it up with customer service. Rude and inconsiderate.
The Paper Store Response
01/04/2024
Good afternoon *******,
Thank you for your business review. We apologize for any inconvenience caused in our stores.
Have you attempted to contact **************** for assistance with this issue? Our email is *********************************************.
If you made the purchase using your Customer Profile information, we will be able to find your proof of purchase and provide you with the receipt.
Which specific The Paper Store location did you visit and have this experience?Thank you,
***
****************
**********************Review from Ann P
1 star02/01/2023
This company, The Paper Store must have the worst HR **** in the country.I have been in several store across the East and Into Fl and no matter which store I am in I have witnessed employees being put down by District Managers.Corporate employees sending directions on how the floor should look and then a day later sending a District Manager in to have the whole display removed and changed?Corporate Headquarters do not seem to be able to let their Store Managers run the stores, who have done excellent job prior to The Paper Store taking over Hallmark stores and not understanding the importance of HALLMARK. Hallmark is what draws people into a store, not The Paper Store.Please, please get rid of the Corporate people who are so controlling and let the employees who know how to run and set up a store do their job. These employees loved their jobs before you bought the Hallmark Stores and now they all want to walk out of your doors and QUIT,Please **************** some of the customer comments. None of them are good. Changes need to be made in MA.Review from Jessie D
5 stars04/21/2022
The Paper Store holds the record in my life for the best customer service I have ever experienced. I had been given a pancake set as a gift for Christmas and mistakenly thrown out the instructions. I don't even know if The Paper Store is where my gift was purchased but since they had the item I thought I would give it a shot. The customer service lady I talked to was very kind and though they did not have the instructions on record she had someone in the fulfillment center physically take a picture of the instructions. I got them by email the very next day. I highly recommend The Paper Store. Never have I encountered such stellar customer service.Review from Rachel B
1 star02/03/2022
Poor customer service! I ordered some earrings on January 7th and have yet to receive them. The first woman that I talked to on the phone told me it wasnt their problem and that I needed to take it up with **** I called *** and they told me that the item was lost and that only the merchant could file a claim. I called the Paper Store back explaining that this item was a gift and that I either needed a refund or another one sent to me ASAP. I was transferred to a manager named ***** and she told me that she would personally email me when the refund was coming my waythat was 2 weeks ago and I have yet to hear from *****. I will never shop at The Paper Store again! Im still waiting for my $90 refund!
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