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          Find a Location

          The Paper Store has 89 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Paper Store

              20 Main St Acton, MA 01720

            • The Paper Store

              393 Massachusetts Ave Acton, MA 01720-3733

            • The Paper Store

              100 Macy St Unit B Amesbury, MA 01913-4315

            • The Paper Store

              120 Marketplace Blvd Rochester, NH 03867-4384

            • The Paper Store

              160 Littleton Rd Store 12 Westford, MA 01886

            Business ProfileThe Paper Store

            Retail Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            20 Main St

            Acton, MA 01720

            Get Directions
            Visit Website
            Email this Business
            (844) 480-7100

            Customer Reviews

            2.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Paper Store is a family owned and operated chain of specialty gift stores in New England.

            Business Details

            This is a multi-location business.

            Find a Location

            The Paper Store has 89 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Paper Store

                20 Main St Acton, MA 01720

              • The Paper Store

                393 Massachusetts Ave Acton, MA 01720-3733

              • The Paper Store

                100 Macy St Unit B Amesbury, MA 01913-4315

              • The Paper Store

                120 Marketplace Blvd Rochester, NH 03867-4384

              • The Paper Store

                160 Littleton Rd Store 12 Westford, MA 01886

              Headquarters
              20 Main St, Acton, MA 01720
              Email this Business
              BBB File Opened:
              8/24/2015
              Years in Business:
              60
              Business Started:
              1/1/1964
              Business Incorporated:
              9/8/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              3000
              Alternate Business Name
              • TPS Group Holdings LLC
              Business Management
              • Mr. John Anderson, Vice President
              • Mr. Tom Anderson, President/CEO
              Contact Information

              Principal

              • Mr. John Anderson, Vice President
              • Mr. Tom Anderson, President/CEO

              Customer Contact

              • Mr. John Anderson, Vice President
              • Mr. Tom Anderson, President/CEO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/13/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              False advertising that caused me to spend money that I would not have otherwise spent. Their website description of an item that I purchased said it was assorted, leading me to believe that I would be receiving more than one item. I attempted to contact customer service, and the lady became very rude with me on the phone, and refused to help me with my order. I would be happy with a simple refund, but they took it too far and they took advantage of me. Their website still has the word assorted directly in the name of the item, and she tried to explain 'their' meaning of the word assorted, and that meaning is not listed anywhere on their website to show that it only means one item.
              Read More
              Read 1 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Douglas P

              01/01/2024

              This Store, while nice in appearance and offering a great selection, lacks in the common care of customers. I attempted to return an expensive sweater and unfortunately did not have my receipt. I was a given a really hard time and was told because I had no receipt, I wouldn't be able to return it, even though it still had the tag on it and I provided proof that I spent money at the store when I purchased it through my credit card. Other stores in the area can very easily look up a transaction through credit card information and may even offer a store credit. Not this place they denied me anything and told me to take it up with customer service. Rude and inconsiderate.

              The Paper Store Response

              01/04/2024

              Good afternoon *******,

               

              Thank you for your business review.  We apologize for any inconvenience caused in our stores.
              Have you attempted to contact **************** for assistance with this issue? Our email is *********************************************.
              If you made the purchase using your Customer Profile information, we will be able to find your proof of purchase and provide you with the receipt. 
              Which specific The Paper Store location did you visit and have this experience?

              Thank you,

              ***
              ****************
              **********************

               

              Read 3 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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