Business ProfileforAlways Best Care of Greater Boston

I'm writing this review for the people who think this is a good organization. The service started out great, but the woman started taking liberty with food and family items. I didn't realize until too late. They raised the rates and I had to take on work to continue to pay the bills. At this time they verbally and mentally started to abuse my mom. Leaving her in f**** and urine. Also my mother's weight dropped off to nothing. They stopped feeding her and giving her her medicine. With a serious decline in mental capacity and strength. I recently moved her into my place, she is doing amazing. She is gaining weight, strength and metal acuity. I recommend looking after your family yourself if possible. STAY FAR AWAY FROM ALWAYS BEST CARE!!!!!!

***, We are truly sorry that you were unhappy with our services provided for your mother. We at Always ********* were shocked to to receive this negative review from you. Here are the facts:During our multiple conversations since June 2020, when we commenced providing care for your lovely mother, we did not once ever hear any complaints or concerns from you. Ironically every time we spoke, you mentioned how wonderful, caring and professional both our caregivers were. During our regular supervisory visits, We always found your mother to be clean and well cared for. You verbalized to us how happy she was with both of her Live-in Caregivers. Always *********, if informed, would never allow any of the accusations listed above to continue. We take tremendous pride in immediately addressing any concerns by the family or clients. Our agreement clearly states that if you ever need to cancel or change care, we only require a 24 hour notice. We ended care with your mother simply because of non-payment for her care from you. Currently you are over $30,000.00 in arrears and we could simply not continue our services.We wish your mother the best and are happy to reconvene services once we are paid in full.