Business ProfileforSoumadel HVAC

I unfortunately am an American home shield client, more on them later. Soumadel hvac was assigned as One of my heating units had no heat. They were notified Saturday and were able to schedule a visit on Wednesday. When I spoke to *****, I asked for the techs phone number but I wasnt given it. I then got one of those nice trackers that told me where the technician was and it looked like they were on the way. they never showed up, so finally, I was able to call at the end of the day and ask where they were. The response was that they had knocked on the door and nobody had answered so they left. Apparently they had texted me Which I never received. I dont understand why nobody called me and why the technician didnt call the office to alert them that they couldnt get into the house , my tenants and my property manager and myself were all available if they had called. We all went out of our way to coordinate for this visit. Many people were inconvenienced. So I had to seek out another provider as they had nothing available for the rest of the week. In retrospect, Im glad I didnt work with them due to the unprofessionalism and lack of customer service. The bottom line is that American home shield doesnt care about the warranty and doesnt really want to get your problem fixed. This company is just one part of a big problem.