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            Business ProfileDroplette Inc

            Medical Technology

            Contact Information

            41 Winter St

            Boston, MA 02108-4722

            Visit Website
            (617) 206-1736

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Droplette is a technology company in the skincare industry.

            Business Details

            Location of This Business
            41 Winter St, Boston, MA 02108-4722
            BBB File Opened:
            4/19/2022
            Years in Business:
            7
            Business Started:
            6/15/2017
            Business Started Locally:
            7/13/2017
            Business Incorporated:
            6/15/2017
            Type of Entity:
            Corporation
            Number of Employees:
            63
            Business Management
            • Mr. Madhavi Gavini, President
            • Ms. Lori Cashman, Director
            • Mr. Santo Politi, Director
            • Mr. Rathi Srinivas, Director
            Contact Information

            Principal

            • Mr. Madhavi Gavini, President

            Customer Contact

            • Mr. Madhavi Gavini, President
            • Ms. Lori Cashman, Director
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered a Droplette 1.0 device and Prescriptive Regimen: Radiant Detox subscription prior to leaving the country for a remote area in ****. Either due to *** misdelivering or losing the package, the original shipment was not received prior to delivery. Due to restricted and filtered Internet access on the Communist Island of ****, correspondence with Droplette and *** was never received. While out of the country, I was auto-billed for the Prescriptive Regimen: Radiant Detox subscription despite no longer being at the original shipment address to receive delivery.I would like to be refunded $435.56 for the below orders which were never received. Please note that I am a journalist with ******* in ESSENCE, the ************* et al who originally started testing the Droplette for a story. Without a remedy via refund (preferred) or reshipment, my only recourse I will be to write about this experience. Order ****** - $185.92 Order ****** - $79.00 Order ****** - $85.32 Order ****** - $85.32
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amanda W

            06/04/2024

            I have liked this companies products over the years but when I received a set of empty capsules they refused to replace them. I got them about eight months ago but had still been using other kits. The company says the product is good for two years, so no hurry.They wouldnt replace them because they were almost a year old. They told me I need to inspect orders when they arrive for damage. The capsules did not have any visual damage at all, they are just empty. I pointed this out and asked how I shouldve known they were faulty. Then I was told to shake them ,which is a stretch if you could see how small they are. I asked if they twould at least ship back to their headquarters to at least investigate what went wrong. They are not interested. I asked to speak to **** supervisor and was in a polite way told no. They did not care that I was unhappy, received defective capsules and was going to write to the BBB. While I still like the products, this is a big red flag . Just beware. This company is not accountable or taking any responsibility when an issue comes up.I am shocked at the poor customer care.

            Droplette Inc Response

            06/05/2024

            Thank you for bringing ******'s concern to our attention. We appreciate the opportunity to clarify our position regarding the request for a replacement for this order which shipped on June 16th, 2023.

            After reviewing the communication between our CX Supervisor and ******, we found that the product in question has been in the customer's possession for just shy of one year. According to our company policy, all issues should be reported to our team within 30 days of receipt. As this product has been in the possession of the customer for almost a year, our quality team would not be able to determine that any potential issue was not the result of storage conditions throughout the duration of the past year. As so much time has gone by we can no longer be held responsible. 

            We understand ******'s disappointment but our policies are designed to maintain fairness and consistency for all customers.

            We value ****** as a customer and would like to offer a 20% discount on a future purchase as a gesture of goodwill. If she is interested I would happily email her a code that *** be used on our website.

            Please let me know if I can provide any further information as we are happy to assist.

            Read 1 More Customer Review

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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