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          Find a Location

          Tactical USA has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tactical USA

              361 Newbury St Fl 5 Boston, MA 02115-2738

            • Tactical USA

              3100 Technology Dr Ste 200 Plano, TX 75074-3708

            • Tactical USA

              390A Gunter Ave Guntersville, AL 35976-1129

            Business ProfileTactical USA

            Military Gear
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            According to BBB files this business has a pattern of complaints regarding a subscription to Liberty Monthly Magazine. Some customers refer to this as a Membership cost of $59.95 a month. Customers indicated that they did not order or authorize a magazine subscription. The business has responded to (some) customers who filed complaints via the BBB complaint system with "We know that sometimes this trial is overlooked by customers due to the great price on the Tactical items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you and subscription has been canceled."

            According to BBB files this business also has a pattern of complaints concerning the delivery of items. Some customers placed an order through the company's website, received an order confirmation, were charged for their items, but the orders were never received. The customers who sought refunds by contacting the business never received one. The business has responded to (some) customers who filed complaints via the BBB complaint system with shipping information and/or a refund.

            On January 30, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 7, 2023, the business has not provided a response to BBB regarding this pattern.

            Additional business information

            See all additional business information

            Contact Information

            361 Newbury St Fl 5

            Boston, MA 02115-2738

            Visit Website
            Email this Business
            (888) 460-6932

            Customer Reviews

            1.16/5

            Average of 167 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            367 complaints closed in last 3 years

            123 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Tactical USA has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tactical USA

                361 Newbury St Fl 5 Boston, MA 02115-2738

              • Tactical USA

                3100 Technology Dr Ste 200 Plano, TX 75074-3708

              • Tactical USA

                390A Gunter Ave Guntersville, AL 35976-1129

              Location of This Business
              361 Newbury St Fl 5, Boston, MA 02115-2738
              Email this Business
              BBB File Opened:
              10/16/2019
              Years in Business:
              7
              Business Started:
              9/21/2017
              Business Incorporated:
              9/21/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1
              Alternate Business Name
              • RB Holdings, LLC
              Contact Information

              Customer Contact

              • Mr. Salvador McCaffrey, Operations Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              367 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Made a purchase in September 2023 and then beginning in October 2023 charged $59.95 monthly (twice in May 2024) for a "membership" or "magazine" that we never asked for, never agreed to, never authorized and never received!
              Read More
              Read 366 More Complaints

              Customer Reviews

              167 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              holly V

              11/04/2024

              This retailer will not stop sending me ridiculous emails for ridiculous products. To my knowledge, I never signed up with them or opted in. I have alerted my email carrier to treating this as spam or junk -- but Tactical keeps changing the email address -- so they get through the filter. I have also unsubscribed several times AND I have called the ******************************************************* fact, I spoke to ****** and ****** and they were going to "escalate" my complaint with the *************** to eliminate my email address from their list. Still these ridiculous emails continue.
              Read 166 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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