Business ProfileforBodega

I personally placed 2 orders during the semi-annual sale. According to their site, fulfillment should take 1-3 days and shipping should take 3-5 days. For the first order that I placed on 8/2, I didn't receive any updates whatsoever until the package was out for delivery. On the day it was marked as OFD, Bodega finally updated my order to send me the tracking number... again, on the same day. The shoes were fine, but I'm still waiting on my order from 8/3. I reached out to the customer service email 8/11 for an update. I received a reply on 8/14 that stated the following response:"As a general guideline, domestic orders take between **** business days for fulfillment and 1-5 business days for shipping.International orders take between **** business days for fulfillment and 3-7 business days for shipping.Please note that during high-volume sales or promotions, fulfillment and shipping times may be longer than usual and delivery times may vary based on location. Please keep in mind that we do not offer expedited shipping and we cannot be held responsible for any delays caused by third-party factors beyond our control."This is listed nowhere on their site, and I challenged this by asking why the information wasn't reflected in the FAQs section, which is the information I'm going off of since it's official documentation. The representative, who never mentions their name, and I cannot make this up, sends me two Instagram links that are promotional posts for the sale they have running... it's not clear why these were sent, but neither of the post captions or media stated this revised info on shipping times and delays. I informed the rep that I was fully aware of the active sale, so I made the purchases. I have yet to receive any more replies to my attempts at contacting via email, ******** and they have turned off their IG comments because folks would probably complain about this all day. This same issue happened to a family member's recent order.