Business ProfileforGeo Knight & Co. Inc.

Geo Knight makes an excellent product. No problems there. I purchased a wide format 44x64 press, it is not cheap and weights ***** lbs. I am very disappointed to discover this business is very lacking when it comes to customer service and is lead a by a very arrogant V.P.. *** press I bought sat in storage for many months before it was moved to its assembly location. the press remained untouched with all its hardware near it or on top of it. Upon assembly it was discovered there were minor parts missing and we reached out to Geo Night for the parts. ************* is the ONLY service contact there at Geo Knight. My experience with this person made me wonder how they allow arrogant people to work there. This is a $30k press, the missing parts were metal wheels for a rolling table. ************* arbitrarily decided they were lost on my end regardless of the fact that the hardware box was still sealed when it was opened for the first time. ************* later claimed the part in question is zip tied to the lag extensions of the press. We did not receive those parts and Geo is charging a ridiculous amount for replacement parts that require a payment be wired to them. No credit card payments. SO sad to see an abusive person at the helm of a great Company.

The customer ordered a very expensive large piece of industrial equipment through our distributor. They sat on it for 8 months after delivery and never installed it. Suddenly they contacted us urgently that they were missing important bearing/rail components on the press. We needed very specific pictures & answers in order to know exactly what was needed. It took days to get them to answer clearly, and we always responded to emails for support Within Minutes of contact. Our response was always lightning fast, cordial, and professional. The customer finally provided answers & details after asking many times, and we quoted the parts needed. Because the parts were lost by the customer over 8 months, and not just "missing" upon delivery, they could not be covered under warranty, since 8 MONTHS had passed and they were just now getting to putting the press external parts together. The pictures showed a very dirty, disheveled, dismantled mess of ****************** It was uncrated, dusty and dirty, with the crating nowhere to be found. We instantly quoted the overnight shipping of these specialty make-to-order-parts, and charged the customer's card they provided us, for the parts. After ordering, the customer then began to complain shortly after of having to pay for the parts, blamed us that they were missing, refused to admit that after 8 months it is no longer a shipping issue, but a lost parts issue, not covered by warranty. After making threats and personal insults and becoming hostile, we credited the customer's card, paused the shipment, and requested wire payment per our policy. (When customers are hostile and an unjustified chargeback is all but assured, despite providing CC info to purchase the parts initially, we require wire, not CC/check.) We are Ever-Eager to ship the parts needed, but the customer is now unable to be reasoned with. We are ready to ship. We just need cooperation with company policy for lost parts, & hostile behavior in regards to payment method. Simple & easy to resolve! We stand ready to serve the customer.

I want to make it clear that this dispute originated with a what I perceived as a very unprofessional and condescending email I received from the ** of Geo Knight and not the product nor the Company. Apparently it is ok for ***************** to have delays but not others. The unit was delivered late due to delays on their side for various parts according to emails I received from this **. We were paying the payments BEFORE delivery. "They sat on it for 8 months after delivery" It was communicated to the ** that we had delays beyond our control causing the delay and storage of this press. The entire country is going is the same dilemma. He was made aware of our delays but chose to use that as bullet point for his arguments. "We needed very specific pictures & answers in order to know exactly what was needed. It took days to get them to answer clearly, and we always responded to emails for support Within Minutes of contact. Our response was always lightning fast, cordial, and professional. "This statement from this ** is utterly false. I responded the following day and have the emails to prove it. His response was NOT cordial, any adult would have balked and asked a higher up to discipline an out of control manager. He responded with a lecture not a cordial and professional. This ** is the highest management level and the only contact for this type of problem. When a call is made for customer support, you get his voice mail with assurances of a call back. Never ONCE did I get a call from this **. "It was uncrated, dusty and dirty, with the crating nowhere to be found"Of course it was, we could not get it into the building otherwise. I did send the ** pictures of parts of the press sitting on palette wood it came in. It was explained to the ** the dust and debris on top and around the press was from recently completed construction on the spot assigned for this press. Does this explain the missing parts? No."After ordering, the customer then began to complain shortly after of having to pay for the parts, blamed us that they were missing, refused to admit that after 8 months it is no longer a shipping issue, but a lost parts issue, not covered by warranty. After making threats and personal insults and becoming hostile"Again this ** exaggerates. I had asked for the parts to be sold at cost, the least he could do for parts I was shorted with the shipment. Notice he is stating I was credited for the purchase. My anger came from his condescending lecture of an email fit for a child, not a customer who is a proud owner of a very well made machine." (When customers are hostile and an unjustified chargeback is all but assured, despite providing CC info to purchase the parts initially, we require wire, not CC/check.) " Very telling. This statement points to others with my dilemma with receiving incomplete shipments."We just need cooperation with company policy for lost parts, & hostile behavior in regards to payment method. Simple & easy to resolve! We stand ready to serve the customer."I recognized that after 8 months I should not expect a free replacement regardless of the fact that we did not receive the parts. I know this to be a fact because the ** described how the part in question is " ZIP TIED" to the press table. I would have still be there is it was shipped. The press was uncrated and rolled into storage as it came and never touched again until construction was finished. I personally received the press, I do not recall at all seeing anything zip tied anywhere. This ** kept stating " we are ready to help " but first you have allow yourself to be "Helped".I found the parts needed for less than half price of his quote to me. This is yet another exaggeration from this **. He claimed that these parts are not "retailed" and sold at cost. The parts I purchased are IDENTICAL with the same part numbers as the press. As of today, the ** of Geo Knight is refusing to sell any part of the parts in question until and unless I remove this review. No Thank You, Mr. ** of Geo Knight ***** **** I found the same parts cheaper than your exaggerated quote and claims in your response. I will take my business somewhere else next year when I acquire another press this size, Geo Knight has qualified competition and I am sure their management will not have such a counterproductive attitude towards their industrial equipment buyers. I never want to deal with this person again, to the point that I may sell this press and buy two from another company with better customer service. One good thing about Geo Knight, their products keep value very well. I offered the ** of Geo Knight to allow me to purchase the parts through their distributor thus shielding them from a CC chargeback as he assumed would do. I found the parts. Anyone out there can contact me if you run into the same problem with this manager having to do with linear bearings.