Business ProfileforJaySan Gas Service, Inc.

We moved into a new home in March of last year. Jaysan contacted us shortly thereafter for a inspection of our systems and tanks. During the initial phone call (with me, a female), we experienced a less than courteous demeanor from the representative. The tone seemed to improve when a male spoke to the company, it did raise some concerns.Following the inspection, we encountered issues with our heating system that were not present beforehand. We called Jaysan they dispatched a technician who diagnosed a problem and said he needed to order parts. After some independent research, we believed the diagnosis might be inaccurate. When we contacted Jaysan to share our concerns, the response was dismissive, and we were discouraged from questioning the technician's expertise.Unfortunately, the subsequent repair attempt did not resolve the problem. We were charged $600 for services and parts that ultimately proved unnecessary. A subsequent service call from a different company identified a minor issue with the pilot light within seconds, fixing the heating stove entirely. The technician from the new company expressed surprise that the initial inspection by Jaysan had not identified this simple issue.Recommendation:Based on this experience, we had our tanks removed to avoid being taken advantage of by this company again. We would NOT recommend Jaysan's services to others.

Thank you for sharing your experience with us.  I genuinely apologize for any inconvenience you faced regarding our recent interactions with you. Our aim is always to provide efficient and effective solutions, and it is disheartening to hear that we fell short of your expectations in this instance.  I have touched base with our staff to better understand your situation.  I tried to call the phone number we have on file for you and the mailbox was full.  I also sent an email to address we have on file.  I am not sure if it may have went to your spam.  I am committed to resolving this matter to your satisfaction.  Please reach out to me if you wish to discuss this further.