Business ProfileforPella Windows and Doors of Southern New England

In October 2021 we moved into our new constructed home. We did not know at that time what series/type of windows were installed only that they were Pella. When the cold weather started, December, I noticed cold air flowing severely between the sashes of every window (17 of them) in my new home. Long story short. Our local Pella branch came out several times to look at the windows. We found out they were the ********************************************* *************. Each time a new person came here not knowing the story or what the previous person found. It was noted by one that cold air was coming through but nothing was done. We sought out another Pella branch in **** and they came many times to repair locks or a broken screen or sashe buy nothing done about the cold air flow. We finally had a contractor inspect them. He found so much space between sashes that a piece of paper folded 3 times fell through to outside. He wrote Pella a letter of his findings and a rep from our nearest Pella store came and said our sashes were an older version of the 150series and was in awe of why we had them installed. He said along with the other Pella store that he would get us the more updated 150series sashes as what we had was unexpectable and why the cold air was flowing in. He called us days later and said they said no. He would not say who they were. In Feb 2022 upon waking I noticed on EVERY window frost INSIDE on my windows severely. I took photos and personally went to Pella in ***************. They knew our problems there also. They were horrified to see what was happening. Nothing to this date has been done. I have pics to send to corporate as Pella had them for several months in 2 places. This is New England! These windows are unexceptable here! They are not effiecient for the north. We have been thru a lot these 3 yrs with not resolution. When we see Pella advertised in stores we say oh no not them. We have considered plastic on our windows to save on heat. DA