Business ProfileforThe TJX Companies, Inc.

I purchased an Arcadia purse online on 10/10/24 as a gift. Upon finding out that same day that it was the wrong purse, I contacted TJ Maxx the same day to cancel the order. The item had not yet shipped and the payment was only pending. I was told that they would not cancel the order. Instead I had to wait for the order to arrive and then return it to get a refund. However, ** Maxx steals $11.99 for a shipping charge. The site says they charge this if you return it by mail. I took the item back to the store and was still charged. I was actually charged more. I was charged $12.09 for shipping. I was only refunded $109.99 of the $122.08 I originally paid for the purse. I found out that if I had mailed the item back, they were going to deduct $11.99 for the original shipping plus $11.99 for the return shipping. The plan was to steal $23.98. This seems like a scam to get ****** I should not have had to pay a shipping charge for an item that did not have to be shipped. I attempted to cancel the same day. Neither TJ Maxx or myself would have incurred any costs. Instead, I was forced to receive an item that I did not want and charged $12.09 to return it which is more than ** Maxx says they charge to ship. This appears to be designed to steal money from customers. I was scammed out of even more money than their policy even states. I want the additional $12.09 refunded. I want my full payment refunded as this was no fault of my own. TJ Maxx created a shipment that was unnecessary and I should not be penalized because of it.