Business ProfileforJaffarian Automotive Group

I bought a used 2015 ***** V60 from Jaffarian ***** in January 2021. I have had it serviced with them every 10k miles to have all the recommended maintenance on the vehicle. Multiple times I have expressed concern about the excessive amount of oil the car uses. In the most recent service (July 2024) I expressed concern that when I accelerate, black smoke would come out of the exhaust. I was told when I picked the car up that everything was ok. 9/16/2024 my check engine light came on and the car felt very unstable. I drove it home and didnt drive it again until I dropped it off to Jaffarian 9/18 for an appointment I made 9/19 for this issue. I got a text on Friday 9/20 saying there was a severe problem with the engine and the cheapest option is $9000 to resurface the engine or I could buy a whole new engine for $18000. I know this happens to cars but I am highly upset with this business because I bought this car from them, faithfully brought it in for all the recommended maintenance, and brought my concerns about the engine (consumption of oil and black smoke) to their attention numerous times and was always told the car was fine. In addition, after I got the news, a quick internet search brought me to the fact that this engine's problem is a known issue to ***** as evidenced by the fact there was a class action that was dismissed years ago. This business boasts that their technicians are ***** Certified yet this model has a known engine problem and the customer was bringing concerns to them that would fit the ticket that there was something wrong with the engine. On top of all of this, I spoke with the service manager *** on 9/20 expressing my disappointment as a loyal customer. I was told to give him a few days to see if there was anything he could do but he couldnt promise anything. I heard nothing from this company and called 9/25 at 11:30 to speak with ***. I was told he was busy and he would call me back. I have heard nothing as of today 9/26.