Business ProfileforFit Factory Berlin

Fit Factory, where the membership cancellation process is structured to be nearly impossible for customers. As a result, the business continuously charges a monthly fee in addition to an annual membership fee without our knowledge and authorization. They maliciously require customers to use the app for all activities except for cancellation, which must be done in person at the office. The manager at the Berlin (MA) office seems trained to prevent cancellations, effectively scamming customers, demanding to pay unauthorized bill on the spot. On 12/5/2023, I signed up for a non-commitment membership. However I was charged $79.99 anyway on my card. Despite my efforts to dispute this, I was unsuccessful. On 2/7/2024 I decided to cancel my membership and I went to the Berlin office to cancel it, as cancellations are only allowed in person. An employee informed me that a note would be left for manager ***** to process cancelation (strangely only ***** is authorized to process cancellation), and I was assured everything was set. I visited the office again on 2/13/2024, to confirm my cancellation. 6/4/2024, I received a collection notice from Fit Factory, the amount of $152.95. I went to the Berlin office to dispute the unauthorized bill and confirm my cancellation, ***** informed me that she could not cancel my membership until I paid the debt in fulla debt that she had created without my authorization. ***** demanded me to pay the unauthorized bill right there by card. ***** further informed me that if I ever disputed those charges with my credit card company, she would continue to charge me monthly fees indefinitely and never allow me to cancel my membership. Manager ***** refused to give me the customer service contact information, stating that my best option was to pay the bill in full. This sounded very scammy and fraudulent. This business needs to be investigated further, as there are likely many other victims who have been unfairly charged by ***** or Fit Factory.