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          Find a Location

          Kelly Jeep Chrysler, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Kelly Jeep Chrysler, Inc.

              353 Broadway Lynnfield, MA 01940-2315

            • Kelly Jeep Chrysler, Inc.

              155 Andover St. Danvers, MA 01923-1418

            Business ProfileKelly Jeep Chrysler, Inc.

            New Car Dealers
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            353 Broadway

            Lynnfield, MA 01940-2315

            Get Directions
            Visit Website
            (781) 586-8963

            Business hours

            11:30 AM - 5:00 PM
            Business Hours
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 6:00 PM
            8:30 AM - 6:00 PM
            11:30 AM - 5:00 PM

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Kelly Jeep Chrysler is a new and used car dealership that offers parts, service and body work Monday through Saturday.

            Business Details

            This is a multi-location business.

            Find a Location

            Kelly Jeep Chrysler, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kelly Jeep Chrysler, Inc.

                353 Broadway Lynnfield, MA 01940-2315

              • Kelly Jeep Chrysler, Inc.

                155 Andover St. Danvers, MA 01923-1418

              Location of This Business
              353 Broadway, Lynnfield, MA 01940-2315
              BBB File Opened:
              9/30/1997
              Years in Business:
              33
              Business Started:
              1/1/1991
              Business Incorporated:
              7/2/1991
              Type of Entity:
              Corporation
              Number of Employees:
              43
              Alternate Business Name
              • Kelly Automotive Group
              Hours of Operation

              Primary

              M:
              8:30 AM - 8:00 PM
              T:
              8:30 AM - 8:00 PM
              W:
              8:30 AM - 8:00 PM
              Th:
              8:30 AM - 8:00 PM
              F:
              8:30 AM - 6:00 PM
              Sa:
              8:30 AM - 6:00 PM
              Su:
              11:30 AM - 5:00 PM
              Business Management
              • Mr. Brian D. Kelly, President
              • Ms. Cathleen Kavanagh, Manager of Human Resources
              • Mr. Brian Heney, Director of Operations
              Contact Information

              Principal

              • Mr. Brian D. Kelly, President

              Customer Contact

              • Mr. Brian D. Kelly, President
              • Ms. Cathleen Kavanagh, Manager of Human Resources
              • Mr. Brian Heney, Director of Operations
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I leased a 2024 Jeep Wrangler Rubicon from Kelly Jeep on March 4th. It lasted ***** miles before the hybrid battery system failed. Kelly Jeep then had the Jeep until May 3rd despite the fact that I begged them to adhere to the MA Lemon Law for new leases, which they had violated by many days. I told them I didnt trust the vehicle. But their service manager called me obnoxious for complaining and they forced me to keep the car. They then assured me it was fixed and I had no choice but to go pick it up. It lasted another 100 miles before it broke again. They now have back in their possession yet again and refuse to help me get out of the car. They are defiantly standing in violation of the law and could care less about it. I even spoke to ***** Kelly himself, who told me there is nothing they can do but fix this lemon and force me back into it.
              Read More
              Read 7 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicole B

              08/27/2024

              The worst experience I've had at a dealership or any place of business. Extended warranty on my 2018 Jeep Grand Cherokee ends THIS Dec. or at 100k miles. My car is at 101k miles and the dealership and warranty team/service team/ sales team will not cover or make exception. We originally had the car towed to our local mechanic who confirmed the issue is, in fact the engine. Kelly is weeks out from even being able to run diagnostics for $199 no less, with no available loaner and refuses to make an exception AFTER I spoke with Jeep Support for HOURS yesterday and they said to have the car brought there. Not to mention I have called numerous times and spoke to different people--- not once did they have my phone number, VIN or any notes. Kelly does not care about customers. This was an opportunity to earn a client for life and we are now in the process of having the vehicle towed elsewhere. They've left us with NO viable options and don't seem to care a bit or stand behind their product whatsoever. All I get is " it's an older car" it's FIVE YEARS OLD. Will NEVER purchase another vehicle from here or refer anyone. RUN

              Kelly Jeep Chrysler, Inc. Response

              08/28/2024

              We are sorry you feel this way. We can not get an exception made as you have never been to our dealership in the five years of your ownership for any type of maintenance. The Certified Warranty has expired by about 2000 miles. We are happy to try and find a cost effective way to get you back on the road if you so choose. Thank you for reaching out.
              Read 4 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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