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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order on line for a ** 77 inch TV was to be delivered with in 3 to 5 days as of today should have been delivered. Called the customer service and they have no idea where the TV is they have already charged my credit card. On these phone calls I aske them to just cancel the order they refused to cancel my order. The order was placed on October 29 th what I want is to cancel the order and refund my credit card. I also sent a email to corporate and no answer.
Business response
11/05/2024
Reached out to member via email and are awaiting a response to resolve.Customer response
11/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *******Initial Complaint
10/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good evening this is India West and I would like to file a complaint against ************** over and ****** Station **********************, ******** and Im complaining because on October 7, ********************************************************** their store on register five days later October 14, 2024 all my *** benefits were taken off of my card. I filed a Dispute because the transactions that were made were in another state one was the Bronx or ********, ******** the others were ********, ******** and the reason how I found out is because I went to Costcos Whole Foods store to try to purchase food with my card and found out that all my benefits were taken off my card and the only place that I used my card was at BJs Whole Foods store. I have been sent an emails over to the company explaining to them what happened and everybody is basically ignoring the fact that this was a fraudulent activity that someone use a card reader in their store to steal my snap benefits off of my card and I would like to file this complaint of fraudulent activity theft from BJs, Whole Foods store and ************************, ******** ****** station Court and I would like compensation of my money that I had to spend of $350. I also would like to have this investigated because someone in the store is using a card reader on their machines and I very much would like for this to be investigated and everything return to me and I know I found the dispute with the company to get my benefits restored, but this hasnt had anything to do with the fact that someone is doing something fraudulent to people that is bringing harm stolen identity theft anything that doesnt belong to you is not yours. I think its wrong that these employees or someone in the store has done this. This was an inside job that someone in the store is using a card reader on the registers and getting peoples identification and theyre using their funding in different states. I will send over documentation as needed.Business response
10/29/2024
Reached out to member via email and are awaiting a response to resolve.Customer response
10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
10/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am incredibly frustrated with the night manager, ***, at Club 11 on October 25, 2024, at 5:36 PM. *** refused to assist me and dismissed my questions about my transactions while I was self-checking out. As a member for over 24 years, I have never been treated this poorly! I was forced to have my entire bill refunded and reprocessed with all the coupons that couldn't be applied at self-checkout. I was advised to go to customer service for help, and thankfully, the representative there was kind and assisted me with the issue.Over the years, whenever I needed help at the self-checkout, staff or managers would usually step in without question. I don't understand why *** chose to dismiss my inquiries, especially when the self-checkout area was relatively empty. I plan to contact every level of management, from corporate to the head store manager. I can only imagine how many other customers have faced similar treatment from ***. It's unfortunate that some individuals, like her, appear to lack the appropriate skills to work in a public-facing environment like BJ's.Business response
10/29/2024
Weve contacted the club, and a team member will be in touch with you shortly.Customer response
10/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ******Initial Complaint
10/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Over the last 3 weeks, I went into BJs Wholesale Club to do a shop and delivery for *********. A couple of times, BJs didnt have an item on the shelf, but I saw it up on a riser on a pallet and would need a forklift to get it down. It was just 1 item I needed. Figured I could get the item and they could stock the shelf in case others needed that merchandise. Anyway, I was told on several occasions that BJs couldnt get the item for me because they dont operate the forklift during business hours and only at night after store closes. However, yesterday on Tuesday, 10/22/2024, I was in BJs and not once, but twice I saw a forklift being operated while the business was opened. Once over by the area of ******** items and then again over by customer service. I have added an image of a forklift seen behind self-checkout being used on the floor during business hours.Business response
10/24/2024
Reached out to member via email and are awaiting a response to resolve. I apologize for the shopping experience. However, there must be a team member available with a forklift license to operate in the club.Customer response
10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of purchase: 10/20/2024 Amount of purchase (with tax) $212.69 Bought Apple airpods, opened the box at home and saw the case was off the hinge then saw earwax in the AirPods. Immediately went back to let BJs know and they said sorry cant do anything because the serial #s dont match. I told them well you sold these to me like this, they said sorry go to *****. I drove to ***** yesterday, which is over an hour drive for me and they told me these AirPods are fake. I then called customer care and the gentleman told me to go back to the store I purchased these from and talk to the manager. The manager told me he is not going to exchange these and made me feel as if I was the one who put these FAKE AirPods in the box! Why would I have spent 5 hours calling customer care, ************************* to ***** all for an AirPods purchase.The ***** employee stated that the stickers used to seal the box on this product are easy to purchase and easy to re-use.Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Please can someone from corporate call me, *****************Business response
10/23/2024
member has not provided enough info to have BJ's reach out.
Customer Information:
******** *****
***************
*********, CT 06708
Daytime Phone: +1 (203) 841-
E-mail: **********************************************Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to BJ optical to get my eyes checked. The doctor was not in person but virtual. They ended up overcorrecting my reading, which lead to severe headache. I ended up using my old glasses . I spent money on check up and glasses . But when I reached back they mentioned I have missed the complain deadline. Now I have to go to another place, spend money on testing and glasses.Business response
10/23/2024
Reached out to member via email and are awaiting a response to resolve.Customer response
11/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
T-Mobile Team , particularly the Home Internet Folks had been very courteous in their efforts to resolve customer issues.I wished I could have continued with them . But I am sure when the service in my area improves I would love to go back to T-Mobile . Special thanks to ****** *******.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ***Initial Complaint
10/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Date of transaction: October 20, 2024 Amount: $200 Never have I ever felt such disrespect and discriminated in my life! Bought ************ Pros yesterday, opened the box at home just 10 minutes after the purchase and saw the case was off the hinge then saw earwax in the AirPods. Immediately went back to let BJs know and they said sorry cant do anything because the serial #s dont match. I told them well you sold these to me like this, they said sorry go to *****. I drove to ***** today, which is over an hour drive for me and they told me these AirPods are fake. I then called customer care and the gentleman told me to go back to the store I purchased these from and talk to the manager. The manager told me he is not going to exchange these and made me feel as if I was the one who put these FAKE AirPods in the box! Why would I have spent 5 hours calling customer care, ************************* to ***** all for an AirPods purchase. Ive been a manager in banking for over ********************************************************** client like I have been treated. I am totally shocked and never do I call corporate or leave poor reviews but my heart is literally hurting over this and my nerves shaking. I always respect others and Im just looking for that same respect. The ***** employee stated it that the stickers used to seal the box on this product are easy to purchase. Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Please can someone from corporate call meBusiness response
10/22/2024
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
10/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Saturday October 19th I received a call from the **************************. It appears there is fraudulent activity on my BJs membership card. I was advised that someone with my membership card was making fraudulent returns. Salem PD had everything on video and stated that this occurred at 6pm on October 19th in the ******** store.On Sunday, October 20th at 8:30am I went to the ******** store and asked the customer service rep ******* if my (and my husbands) card was reprinted. I was told Yes, on July 12th our membership cards were reprinted but I was not advised which location. I asked ***** how they were reprinted without proper identification and ***** confirmed that he always askes for identification but if the customer complains about providing identification that BJs will reprint regardless. ***** called for his manager who also came to the Service Desk and she also confirmed that they will reprint cards without *********************************** is NOT protecting my privacy and now I am facing possible criminal charges. The first ******* told me that they were going to issue a bench warrant for my arrest. I am in the mid 50's, have never been arrested in my life, I own a home and I am a VP for a Fidelity owned company. I was absolutely shocked at hearing this. I spent my morning at the police station trying to clear my name.BJs has no right to print off a membership without confirming my identify. I am now facing a potential identity theft and criminal charges. I know I will be cleared because its obviously not me but how can this be allowed with all the issues nowadays with stolen identity and fraud? I feel this is not good business practice Police *******s: Officer ****** (original police contact) and Sergeant ******* *******Business response
10/21/2024
We will pass this along to BJ's Asset protection and club and will update the member.Initial Complaint
10/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Problems with tire install and nobody care about solving problemsBusiness response
10/21/2024
Reached out to member via email and are awaiting a response to resolveInitial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I Purchased an outdoor furniture set in May of 2022 from BJ's. It was for our new home. We did not move into the new home until September of ********************************************************************************************** the basement for the winter. We then used it from May-September in 2023 and 2024. At the end of this summer I noticed that the backs of all of the pieces (2 chairs and a couch) were all disintegrating and breaking. A short while after I noticed the arms were doing the same. Looking at the damage, I didn't think it could be fixed so I contacted BJ;s September 19th asking what could be done. I didn't think a set should have so much damage after just 2 *******. The set cost about $1300. I received an email back stating they would get back to me. Well it is now October 18th and I still don't have an answer. They kept giving me the run around about we will get back to you, please be patient, we've escalated the issue...etc. They asked me for my phone number as all of this was through email but no one got back to me. I just want some compensation and to stop being given the run around. I felt as though I was patient as they asked me to wait. The last email I received they asked me to wait 3 more business day and that they would get back to me. So when that came and went I sent them one more email saying if i hadn't heard anything by the end of this week, I would be filing a complaint with the BBB. I received nothing so here we are. I don't think it is acceptable to not have an answer regarding an issue with their product that literally disintegrated for over a month. I'm not sure if they were hoping I would just stop emailing? I would like compensation from BJ's.Business response
10/21/2024
We have contacted the manufacturer and will keep you updated. Please feel free to reach out with any questions or concerns.
Thanks,
*** *****
Executive Resolution Specialist, Member Care | BJs Wholesale Club
************************************************************;01752 | ********************************* | Phone Number ************Customer response
10/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I don't feel comfortable accepting this response because I have been told that they will get back to me with an answer for over a month. If I accept this the case will be closed but my issue is still not addressed. I will not accept a response unless they have an answer for me i.e.: refund/replacement of furniture.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business response
10/21/2024
The member filed a complaint with the Better Business Bureau on Friday 10/18/24 at 19:40. BJs responded to the BBB on Monday10/21/24 at 9:50 AM and immediately reached out to the manufacturer this morning. We are currently awaiting their response and will keep the member updated throughout the process.
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