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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On September 5,2022 I signed up to transfer cell service from ******** to **** at BJs Warehouse. I was promised a better deal and lots of savings for trading in my phones. I paid the taxes on the phones that day in store. I was promised a teachers discount but not told I had to sign up for it. I wasnt told that my first months bill would be really high due to activation fees,etcI was quoted one price and now am being charged differently. I kept receiving texts from the sales girl about activation.
Business response
11/02/2022
Spoke to member on 10/31, provided $50 reward for the inconvenience.Customer response
11/04/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went in today 10/13/22 to do some grocery shopping at the BJs Club in ********* (#***). While Im the line to pay I saw a massage chair advertised for ******. Called someone at the front to help me load the massage chair. When one of the managers came women dont recall her name. She said that was not the price the original price is ******. I told her that the massage chairs (there were 2) was under the ****** price. I notified her that by law (article ******) it states that this would be considered False Advertising. She then proceeded to call another manager a gentleman by the name of ****, who said he will not sell me the massage chair for ****** but will sell it for ******. That he had never heard of any law of false advertising, in all the years hes been working in retail. I continuously notified him of the law and told him that this is across the board, in any state and in any store. I then proceeded to take pictures to have proof of the massage chairs advertised with the ****** price. At the moment, after I left there were only 3 chairs left. I hope that Someone responds to this complaint and I am able to get the chair at the price that it was advertised ******.Customer response
10/28/2022
I have not heard from the business in response to my complaintBusiness response
11/01/2022
Member is currently on a cruise, will touch base when she returns on 11/7.Initial Complaint
10/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed a grocery order for within 2 hrs/same day delivery on 10/7/22 (order #*********).. At about 7:30pm. I received text messages from the shopper (**************) stating one item was out of stock so it was cancelled and she checked out literally seconds afterwards. I received another text stating the order was on its way and should be arriving by 9:55pm. It would be considered late but I let it go and waited. No delivery was made, no response given when updated ETA was requested, BJS 800# and local store were closed and only the restock night crew was in the local store. The order online never went into in transit status nor delivered status even after I received the text it was on its way. I called at 8:01 am the following day and spent 6+ hours on the phone between BJS customer service and their escalation **** and Instacart who handled the delivery. I was made all sorts of promises of expedited refunds that would be back in my accounts within 48 hours case #*******), then told 3-5 days, **** days, 1-3 days (by escalation rep), back to **** days. Each time I had to speak to someone the days changed. Instacart claimed they never made the purchase and cancelled the order, BJS could clearly see the order was checked out, yet backed up Instacarts claim. As a customer I am not given the choice of what company is used for deliveries. ive called the 800#, the local ****** store, Instacart, sent messages vis FB messenger, emailed, spoke to managers, reps, escalation reps, those who handle social media, etc. I have contacted BJS corporate and left a message for ***** on 10/11/22. I never heard back from her. On that same day I was told by BJS csr, that the order was now updated in their system as delivered, yet I still have no groceries and no refund. I have lost close to $300 due to this fiasco. I do not have money to donate to BJS or anyone else. I need my refund and I need it ASAP.. 7 days later Ive recvd nothing more than empty promises. Order #*********.Customer response
10/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
************************************Initial Complaint
10/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased the 2 TVs online 9/27 and never received them. I went to the ************ store and worked with Manager that had me pay again for the same items and assured me they would refund me the $1012.78 that I paid online. I have been on the phone fir hours trying to get my money back as promised. I have paid twice for the TVs and they refuse to give me the refund as promised on 10/3.Business response
11/02/2022
Contacted member via phone on 11/1, left a voicemail.Initial Complaint
10/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Oct 18, 2021 when I shopped there before my membership expired, my daughter accidentally hit the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in Sept 2021 but I'd decided not to renew. Never used the card after that membership ended in Oct of 2021. I got another renew notice in the mail at the end of Sept 2022 & I saw that it said my membership was ending on 10/31/2022. Thought it was odd but I threw out the mailer - I hadn't been charged & never used it anyway. Couple days later, BJ's billed my credit card $58.65 for the cost of renewal. Called, spoke to *** named ********, he says they'll cancel it & the money will be refunded in **** days. That didn't happen. Went to call again but checked my cc statement first & I see that now BJ's HAS NOW BILLED ME OVER $117.00! Call again, rep keeps putting me on hold, can't explain except to tell me that he has to report it to their "escalation ****** I asked to speak to a mgr. Transferred me to "escalation mgr" **** (sp?) who tells me I'm being billed for 2021 & 2022 now! Told me that in order to initiate the return of money they took illegally, I would have to respond to an email she would send to me and that it would take up to 13 days after I respond to get my money back. Never got that email. Membership not used all that time & BJ's thinks they are going to make me wait another ***** days before THEY RETURN THE MONEY THEY STOLE FROM ME????? AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK FROM ME. AND THIS WAS AFTER THIS '****' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022!Customer response
10/28/2022
Better Business Bureau:
The complaint was resolved, but not by any action of the company involved. My credit card company refused their request for payment of 2 years of a membership I did not request. I am certain that the company would never have refunded me the funds in any other way. I feel their actions were predatory and illegal: they billed me for something I did not approve and refused to return the funds when I asked them to.
Regards,
***********************Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I should currently have $180 in rewards on my BJs credit card. I attempted to use my points during my transaction at the **********, ** BJs location on 10/01/22. The cashier failed to notify us that there was an issue with using rewards until after the transaction was processed. We were told to go to customer service, who rudely told us they cannot help and to contact cooperate, without even looking at our account or even making the slightest effort. Proceeded to call customer service who told me to call back in two hours. Called back and was given the run around. Said they couldnt access anything until 72 hours. They were told to cancel our membership, yet failed to. **************** was contacted again this week. We asked to please mail us a check for the $180 in rewards and cancel our membership. Cannot get any straight answers from them. Now magically my $180 in rewards were redeemed on 10/7 and a $20 redeemed on 10/6, and not by me! I have not made a purchase since 10/01. I want my $180 check mailed to me and I want my membership cancelled.Business response
10/12/2022
We have issued the $180 of Rewards into a check on 10/7. This will ***********-8 weeks to receive. Thank youCustomer response
10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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