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            Business ProfileEndless Energy

            Heating and Air Conditioning
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

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            Contact Information

            261 Cedar Hill St Ste 100

            Marlborough, MA 01752-3056

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            Email this Business
            (508) 357-2354

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            Customer Reviews

            4/5

            Average of 2 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/22/2015

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Endless Energy is an independently owned full-service energy solutions HVAC company founded in 1980. We are a Mass Save Partner, offering no cost home energy assessments and insulation as well as an expertise in air source heat pumps, solar, and electrification projects. We help both commercial and residential clients in MA with sustainability & energy efficiency.


            Products & Services

            Battery Backup Systems, Ducted Heatpumps, Ductless Heat Pumps, Energy Auditing, Generators, Insulation, Solar PV, Air Source Heat Pumps, Central AC, Energy Audits, Heating & Cooling, hvac , Mass Save Partner, Minisplits, Solar

            Business Details

            Headquarters
            261 Cedar Hill St Ste 100, Marlborough, MA 01752-3056
            Email this Business
            BBB File Opened:
            5/7/2015
            Years in Business:
            17
            Business Started:
            12/1/2006
            Business Started Locally:
            12/6/2012
            Business Incorporated:
            12/6/2012
            Accredited Since:
            5/22/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            60
            Alternate Business Name
            • Endless Energy New England, Inc
            Business Management
            • Mr. Matthew Z Kidd, CEO
            Contact Information

            Principal

            • Mr. Matthew Z Kidd, CEO

            Customer Contact

            • Mr. Matthew Z Kidd, CEO
            Additional Contact Information

            Fax Numbers

            • (508) 532-3562
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Heat pump installation that completed on 7/25/2024. Complaint items:1) Repair for one of the heat pump units that failed on 8/3/2024 and is still not working.2) Aeroseal that was part of the contract that was only half completed on 8/2/2024 and has not been scheduled for the remaining work. 3) Mass Save insulation work that has not been scheduled. My top priority is to get the heat pump repair completed. A technician first arrived on 8/14/2024 and diagnosed that a part needed to be ordered and replaced. He estimated about a week for the part to come in. Since then Ive been calling periodically to check on the status of the repair and each time, all Ive gotten is that theyre still waiting for the part. Yesterday (9/10), I called and asked for more information and was told I would receive a tracking number for the part in email. That email was never sent.*** also tried to get my aeroseal and insulation work scheduled and completed. *** been told that **** will contact me but that has not happened either.Regardless of the original estimate, I find it impossible to believe that it would take a month for a replacement part to arrive. I need my heat pump working and it is causing me a great deal of stress that I have no idea when that may happen.
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            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Ron E

            08/12/2024

            Had our mini splits installed by Endless Energy in early 2020. The team was great from sales all the way through installation: friendly, courteous, and helpful beyond just the installation that they were there to do. My only complaint as far as installation goes is a couple of questions that went unanswered after the installation was complete.Fast forward four years and one of my tenant's units has stopped working in the middle of the summer. I called the service team for warranty repair and they have cancelled two appointments on me when I made it clear that I was leaving for vacation for a week and needed the appointments to be a priority. On the second cancellation I did not even receive a call to let me know it was cancelled until I decided to call when the tech was over an hour late. The scheduling agent then asked if he could reschedule the appointment directly with the tenant while I was away and at the tenant's agreement I gave him her number. I returned from vacation to find out that he never reached out to her. It has now been more than two weeks that my tenant has been without AC in the middle of August because this service call has not been a priority to a company who grossed more than $30k on the installation of these units. I will now be finding a different company to service these units.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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