Business ProfileforPotpourri Group, Inc.

I made a purchase from Pyramid Collection on Saturday, September 14, 2024, and received an email from Pyramid Collection later on Sunday, September 15, 2024 notifying my order #L1624025 was not able to process because the Billing Address was not recognized by my credit card company. I updated my Billing Address (removing my security gate code:2250) so that the order could be processed. I submitted my changes for this email notification. I never received an updated notice from Pyramid Collection whether my order was being processed after this correction. Today, Thursday, September 19, 2024, I made several attempts to check the status of my order on Pyramid Collection's website and my order was not recognized on their website. I called their phone number ************** and spoke with Niks about this issue. She informed me that my order was in process of shipping. I asked her was my security code 2250 listed on my Shipping Address. She told me "no." I then informed her that in order for me to get my package it would have to have the security code 2250 or it might be left outside the gate for any passerby to take it. I informed her about the email regarding my "billing address" and that I corrected it and submitted it. She seemed confused about the whole situation. I asked to speak to a supervisor. She put me on hold and then told me there was no supervisor available. She said she could cancel my order and reorder again with my Shipping Address and security code. I repeatedly asked if my credit card would be charged again. She said "no" so I agreed. After placing the same initial order using my security code in the Shipping Address which should never have been removed because that wasn't requested on their email. Niks then asked for my credit card information. I told her cancel everything because asking me for my credit card Billing Address sounds like I will be charged twice for the same exact order.