Business ProfileforMetrowest Subaru

My wife and I bought a used Subaru from this dealer on 11/11/23. The salesman **** was nice and not pushy, he was the exception. We had read many positive reviews, and the promise of outstanding customer service on dealer website. C Previously we had put a deposit on the car we wanted to hold, but couldnt get back to buy it for a couple weeks as my father had a stroke. Upon arrival to purchase we asked ****(salesman) if they would please honor the recently reduced price of ****** on Subaru website. **** asked the manager who came out and was immediately very confrontational and irritated with us for asking this question. He loudly stated we had taken too long to return, that price drops happen a lot and he gets this stuff all the time. When I asked him Id appreciate if hed honor the newly advertised lower price he said loudly ABSOLUTELY NOT! We are both surprised at how immediately rude he was to our question, and the total disregard he showed f FCC us as paying customers. A simple explanation would have been fine. We were never rude to him and did not deserve this treatment, no customer does. This was not the car buying experience we wanted or expected. Unfortunately after leaving we both felt this was a dealership wed never recommend or set foot in again. No one should feel berated or talked down to for asking a simple question on a car they are buying!