Business ProfileforSouthcoast Federal Credit Union

I have a **** account at ********************** that has a zero balance for years. I received a letter stating they were going to close the account if I did not use it within a certain period of time. I called to let them know I did not have the card I may have destroyed the card because it expired . I called the credit card company to let them know I would like to replace the card . The woman I spoke with filed a lost card and said they would send a replacement.. I never received the replacement card. They sent me a bill with a replacement fee of 15 dollars. I called the credit card company a 2nd time to let them now I did not receive the card. She filed another lost card report and assured another card would be issued. It never arrived. The credit card company sent another bill with late fees assessed. the credit card issuer informed me that I would have to call member services at the credit union. the credit union employee informed me that I could not be found in their system. the bottom line is Southcoast FCU reported the account delinquent which impacted my credit scare and my husband's credit score. My score went from 730sto 680 and my husband's 830 to 730. I have mailed ***** dollars which includes late fees for replacement cards that were not replaced. More importantly the cards are somewhere.