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            • HearUSA

              500 Congress St Ste 2J Quincy, MA 02169-0960

            Business ProfileHearUSA

            Hearing Assistive Devices

            Contact Information

            500 Congress St Ste 2J

            Quincy, MA 02169-0960

            Get Directions
            Visit Website
            (617) 479-7503

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Audiology and Speech Associates, Inc. is engaged in the sales and service of hearing aids and special instruments. The business offers a 30-day trial period ( full refund less $40 fitting fee ) and a full one-year warranty standard. The business was established and incorporated in 1983 in Massachusetts. They employ 5 people. Ms. Sheryl Rivkind is the President. Mr. Eugene Fell is the Treasurer. Any questions or problems should be directed to the attention of the President.

            Business Details

            Location of This Business
            500 Congress St Ste 2J, Quincy, MA 02169-0960
            BBB File Opened:
            1/1/1983
            Years in Business:
            41
            Business Started:
            1/1/1983
            Number of Employees:
            5
            Contact Information

            Customer Contact

            • Dr. Cailyn Kelly, Principal
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased two hearing aids through MassHealth from this company. When I have a problem with them I bring them to this company. I have been unable to reach them by phone for over 3 months. When I leave messages they never return them. I can never reach a human being by phone. I am disabled and it is difficult for me to go into the office. The parts for the hearing aids that I need can be easily sent to me if I could just reach them but I cannot. I have tried different ways to contact this company to no avail. All I want is to be able to reach somebody and to get my hearing aids fixed.

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Laura J

            05/04/2024

            They keep glass windows on reception closed and door to rest of office locked. i have to visit the bathroom frequently. I knocked on the glass windows and said i needed to use the bathroom she said stuffily i am on a medical call now. I had.explain explicitly why i needed to go now. She finally unlocked the door. I did knock loudly on the glass window but still i shouldnt have to beg to go. They took my hearing aides and phone and programmed the new hearing aides to what must have been an old test. They dont have a new test. Also they didnt attach me to their computer to see if i was hearing right. The replacement hearing aides have some paint of and im wondering if they are used hearing aides. Worst hearing place ive ever been to!!!
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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