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Find a Location

Hawthorne Hotel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Hawthorne Hotel

      18 Washington Square West Salem, MA 01970-4056

    • Hawthorne Hotel

      98 Essex St Salem, MA 01970-5225

    Business ProfileforHawthorne Hotel

    Hotels
    Multi Location Business

    Current Alerts For This Business

    Special Notice:
    This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Overview

    The historic Hawthorne Hotel, adjacent to Salem Common, offers 89 rooms including 6 suites. Ideal for business, leisure or family travelers to Boston and the North Shore. They offer complimentary on-site parking and are within walking distance to the MBTA train and Boston Harbor ferry. Lobby restrooms and a number of guest rooms are handicapped accessible. Pets welcome. Built in 1925, the Hawthorne is a proud member of Historic Hotels of America and New England Inns & Resorts and is a certified Age-Friendly Salem business.

    Business Details

    This is a multi-location business.

    Find a Location

    Hawthorne Hotel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hawthorne Hotel

        18 Washington Square West Salem, MA 01970-4056

      • Hawthorne Hotel

        98 Essex St Salem, MA 01970-5225

      Location of This Business
      18 Washington Square West, Salem, MA 01970-4056
      BBB File Opened:
      12/18/2012
      Years in Business:
      99
      Business Started:
      7/1/1925
      Business Incorporated:
      3/19/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      140
      Alternate Business Name
      • H&C Service LLC
      Business Management
      • Ms. Claire Kallelis, General Manager
      • Ms. Dorothy Harrington, President
      Contact Information

      Customer Contact

      • Ms. Claire Kallelis, General Manager

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Susan L

      1 star

      07/23/2022

      I am a resident of Salem and have eaten at the tavern in the hotel several times. The last 3 experiences were terrible. Three friends and I had drinks and appetizers there last week. Three paid cash and I put my balance of $45 on my debit card, which I signed a slip for. That night I read an email from my bank notifying me that my account was overdrawn. Thankfully, I have overdraft protection. The tavern had not only taken $102 cash from the others but charged my bank account the full amount of the ****, $147.93. When I went to the hotel the next morning, the young manager told me that they did that to verify my account. I have NEVER had that happen anywhere before. He then told me that they would only charge me the $45 when the transaction finally went through. I reported the issue to my bank and they said to wait and see what transpired. Two days after the initial charge, the transaction went through as $45, but the restaurant made the mistake of charging my account the full amount as well as collecting $102 cash. There was no apology and no acknowledgement that a mistake had been made. The service has been unacceptable there the last 3 times we've been, and we willl not be back.

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