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            Business ProfileExcel Mechanical Holdings, LLC

            Heating and Air Conditioning
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            2261 Main St

            Tewksbury, MA 01876-3029

            Get Directions
            Visit Website
            (617) 628-1144

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/16/1999

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Excel Mechanical, Inc. specializes in heating, air conditioning, and refrigeration services. 

            Business Details

            Location of This Business
            2261 Main St, Tewksbury, MA 01876-3029
            BBB File Opened:
            12/16/1999
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Incorporated:
            6/8/2023
            Accredited Since:
            12/16/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            17
            Alternate Business Name
            • Excel Mechanical
            Business Management
            • Mr. William J. Souza, President
            • Mr. Justin Oh, CEO
            Contact Information

            Principal

            • Mr. William J. Souza, President
            • Mr. Justin Oh, CEO

            Customer Contact

            • Mr. Justin Oh, CEO
            Additional Contact Information

            Fax Numbers

            • (617) 628-0044
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Excel Mechanical Holdings LLC in summer/fall of 2023 came to my building to fix its geothermal system. The system would not produce warm air and needed to be ready for wintertime. They misdiagnosed the issue and said that the 2 main pumps needed to be replaced. Some of their techs were unlicensed and working on the geothermal system. After ordering the new pumps they started to replace them and then abandoned the job halfway through. Finally after reaching back with them multiple times they came back to finish the job. The party was paid and they took the original pumps with them that were replaced after I told the, to keep the old pumps there. They did not return the old pumps and the new pumps did not fix the issue we were trying to solve with the system. Thousands of dollars were wasted for excel mechanical holdings llc's incompetence and arrogance to take on a job that they clearly did not understand.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Amanda M

            08/06/2024

            I requested service for a routine/overdue maintenance check. This was by far the most expensive quote I received but I didn't want to wait 2 months for service. The tech was great, seemed to know his stuff and answered all my questions. He recommended I purchase the maintenance program which I agreed to. Since I needed a "run capacitor" because mine was old and rusted; I would be charged 15% less with the service plan - $269.00.I received an invoice via email for $326.00 (I had already paid for the maintenance call.) When I called to question this amount, the office person insisted that was the price, "That's what the quote is," and kept asking me who the tech was that quoted a lower price, as if she didn't have a record of it. She was unprofessional and rude, never checking with the tech for his account of the conversation. This conversation went on for some time before I asked her to have the manager call me. The manager did call me, and agreed to honor the lower price, but by this time, I did not (and do not) trust this company and told him so. Be careful with these people. It sounds and felt too much like a bait-and-switch deal! I am left wondering whether I actually needed the part recommended. It will cost me another maintenance visit from another company to determine.I do NOT recommend this company. I'm giving one star because a "0" isn't allowed.

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            Better Business Bureau in Eastern MA, ME, RI & VT

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