Business ProfileforYankee Custom Inc.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1271 Main St, Tewksbury, MA 01876-2010
- BBB File Opened:
- 1/1/1971
- Years in Business:
- 53
- Business Started:
- 1/1/1971
- Business Incorporated:
- 3/4/1982
- Type of Entity:
- Corporation
- Number of Employees:
- 10
- Business Management
- Ms. Judith Cole, Treasurer
- Mr. Gerson Castillo, Sales Manager
- Contact Information
Principal
- Mr. Gerson Castillo, Sales Manager
Customer Contact
- Ms. Judith Cole, Treasurer
- Mr. Gerson Castillo, Sales Manager
- Additional Contact Information
Fax Numbers
- (978) 851-4983Primary Fax
Phone Numbers
- (781) 233-3900Other Phone
- (508) 588-1018Other Phone
Email Addresses
- Primary
- Sales
- (978) 851-4983
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mohammad G
1 star10/02/2023
Yankee Custom Inc. Response
10/05/2023
Hi ********,
We are sorry to hear you are still dissatisfied. As we have explained, your bed is not waterproof and all leaking issues were from existing gaps and seams in the bed from the factory. As for the "cuts" these are factory gaps in the bed as we had explained previously. The dent was mentioned to you as pre-existing and damage to the cover may affect the performance of the cover. We have at this point determined that the cover, besides the physical damage that occurred while in your possession, is operating in acceptable tolerances.
Thank You.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.