Business ProfileforPremier Water Systems, Inc.

We have whole house water filtration system which includes a ** neutralized and Iron filter. Approximately two years ago we began to see a granular material in our water that causes the plumbing to become clogged. This first began after perimere water systems serviced our water ** neutralized. We originally thought it was sand and replaced our well pump, casing and pump filter. The problem continued and we began to work with Premier to problem solve and eliminate the problem. We eventually bypassed the water ** neutrizer and the problem was resolved. Premier agreed to remove the ** neutralizer and rebed our iron filter at no cost. **** (the owner of Premier ) told us that he could sell the ** neutralizer back to the manufacturer for $500 which would cover our cost for re-bedding the iron filter. However, the first service person arrived and didn't have the correct service information and thought he was supposed to replace the calctrate in the ** neutralized. He left without performing the agreed-upon service. We contacted the company and rescheduled the agreed-upon service. Three weeks later the service person arrived but refused to enter our home until we pay him in full for the service. We again tried to reach out to the company but they have not responded to our concern. We have reached an impasse and can no longer work with this company independently. We seek that to have the service we agreed upon completed or the company reimburse us the money for the defective neutralized and all plumbing expenses we paid for plumbing repairs related to this issue.