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            ComplaintsIn-Line Industries

            Woodworking Equipment
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            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning delivery issues.  Consumers report that they have ordered and paid for merchandise on the business website, and never received the merchandise.  Consumers also report that they have been unable to contact anyone at the business for updates or to obtain a refund.  On 3/5/24 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response and will update this alert when they respond.

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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Showing all complaints

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            Complaint Status
            Complaint Type

            • Initial Complaint

              11/27/2023

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I ordered some items for my Dubby and never received them. They charged my credit card the day of the order. I was charged $24.98 for the items and $23.84 for shipping. The total of $48.82 was charged to my card. The order number is **** on November 14, 2023. I have emailed the company and didn't receive an email back. I also tried calling and nobody answers the phone.

            • Initial Complaint

              07/10/2023

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              On March 10th I ordered a Pals Kit with 3/8" studs Order #**** for $29.29 including shipping. On March 11th the money came out of my account, and on July 10th I still have not received my order. I have tried to call them, they do not answer their phone or return the Emails! All I want is to receive my order or a return of all of my money

            • Initial Complaint

              07/10/2023

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On 04/13/2023 I placed an order and paid $29.29. I have not received the item and I have sent several emails receiving no reply. I want my money back or the item I ordered.

            • Initial Complaint

              03/14/2023

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On Feb 15 I ordered a pulley and belt kit for a Delta Table Saw from In-Line industries for $67.25 with Taxes. I have received no correspondence from them since. I have text, emailed and called them with no answers. If possible I would still like to get the kit otherwise I would like my money returned. Thank you. *****

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Contact Information

            661 S Main St Ste 2

            Webster, MA 01570-2280

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            (508) 949-2968

            Customer Complaints Summary

            4 total complaints in the last 3 years.

            1 complaints closed in the last 12 months.