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            Business ProfileIn-Line Industries

            Woodworking Equipment

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning delivery issues.  Consumers report that they have ordered and paid for merchandise on the business website, and never received the merchandise.  Consumers also report that they have been unable to contact anyone at the business for updates or to obtain a refund.  On 3/5/24 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response and will update this alert when they respond.

            Contact Information

            661 S Main St Ste 2

            Webster, MA 01570-2280

            Get Directions
            Visit Website
            (508) 949-2968

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            661 S Main St Ste 2, Webster, MA 01570-2280
            BBB File Opened:
            4/2/2012
            Years in Business:
            37
            Business Started:
            1/1/1987
            Contact Information

            Principal

            • Mr. Jerry Cole, Owner

            Customer Contact

            • Mr. Jerry Cole, Owner
            Additional Contact Information

            Fax Numbers

            • (508) 949-0859
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered some items for my Dubby and never received them. They charged my credit card the day of the order. I was charged $24.98 for the items and $23.84 for shipping. The total of $48.82 was charged to my card. The order number is **** on November 14, 2023. I have emailed the company and didn't receive an email back. I also tried calling and nobody answers the phone.
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Larry G

            04/05/2023

            April 5, 2023 I ordered two sets of PALS (Percision Align Locking System) from In-Line Industries, including shipping, came to $50.28 on March 18, 2023. The charges were came through on my credit card the following day. I received confirming email from In-Line Industries with my order number #****, that was the last communication I have had with the company. I have sent 4 emails (no response) and 3 phone calls to a phone that rings indefinitely. I have no shipping information on my order or expectations if or when I will receive what I've already paid for. I believe that is theft. I have since discovered through BBB website and woodworkers blogs that I'm just another victim of In-Line Industries.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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