We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Puma North America, Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          Puma North America, Inc. has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            455 Grand Union Blvd, Winter Hill, MA 02145-1446
            BBB File Opened:
            10/8/2004
            Years in Business:
            29
            Business Started:
            6/21/1995
            Business Incorporated:
            6/21/1995
            Type of Entity:
            Corporation
            Number of Employees:
            300
            Business Management
            • Mr. Joey Casa DeCalvo, Manager of Customer Service
            Contact Information

            Principal

            • Mr. Joey Casa DeCalvo, Manager of Customer Service

            Customer Contact

            • Mr. Joey Casa DeCalvo, Manager of Customer Service
            Additional Contact Information

            Fax Numbers

            • (978) 698-1174
              Other Fax

            Phone Numbers

            Serving Area
            • 01886
            Payment Methods
            • Credit Card
            • Debit Card
            • Gift Certificate
            • American Express
            • Apple Pay
            • Discover
            • MasterCard
            • PayPal
            • Visa
            • Venmo
            Refund and Exchange Policy

            • Free Online Returns

              We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.

              *Excludes gift cards, bodywear, face masks and customized products.

              Refunds

              Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.

              Returns that have been properly initiated on us.puma.com and shipped from the US, Alaska and Hawaii will begin processing within 24 hours once the package is scanned by the carrier. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

              Returns that are unable to be initiated or processed through us.puma.com can take 2-4 weeks to process. This includes orders from U.S. Territories (such as Puerto Rico) and APO / FPO Addresses. Please make sure you select the right item you wish to return to avoid re-charging and delays in refunding.

               

               

              Return Exceptions

              PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

              To make your holiday shopping easier, we're extending our return window. Orders placed on puma.com between November 25th, 2020 and December 25th, 2020 may be returned in their original, unused condition as late as February 28th, 2021. Orders placed after December 25th, 2020 will follow our normal return timeframe of 45 days after purchase. To initiate your FREE return, click HERE.

              Returns to PUMA Retail Stores

              You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and packing slip with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card will be issued with the refunded amount.

              Orders paid for using Afterpay are not eligible to be returned in store at this time. Please initiate your return online within 45 days of purchase HERE. Reference our Afterpay FAQ page for additional details on the credit you will receive once processed.

               

            Contact Information

            455 Grand Union Blvd

            Winter Hill, MA 02145-1446

            Get Directions
            Visit Website
            (888) 565-7862

            Accreditation

            This business is not BBB Accredited

            Years in Business: 29

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.