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          Find a Location

          Puma North America, Inc. has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePuma North America, Inc.

            Wholesale Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            455 Grand Union Blvd

            Winter Hill, MA 02145-1446

            Get Directions
            Visit Website
            (888) 565-7862

            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            108 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            PUMA designs, manufactures, and distributes athletic and casual footwear, apparel, and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Puma North America, Inc. has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              455 Grand Union Blvd, Winter Hill, MA 02145-1446
              BBB File Opened:
              10/8/2004
              Years in Business:
              29
              Business Started:
              6/21/1995
              Business Incorporated:
              6/21/1995
              Type of Entity:
              Corporation
              Number of Employees:
              300
              Business Management
              • Mr. Joey Casa DeCalvo, Manager of Customer Service
              Contact Information

              Principal

              • Mr. Joey Casa DeCalvo, Manager of Customer Service

              Customer Contact

              • Mr. Joey Casa DeCalvo, Manager of Customer Service
              Additional Contact Information

              Fax Numbers

              • (978) 698-1174
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              108 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I had an item delivered from PUMA and stolen upon arrival to my address. I filed the necessary complaint with the shipper, ****** and then filed my stolen items complaint with **** on 10/18/24. The normal time is 3-5 days for response but the company is dragging its feet and not issuing any response or solution for my stolen goods. I have checked with the company numerous times concerning my issue and every time an excuse is made exasperating this process which is on its 11th day since filing.
              Read More
              Read 107 More Complaints

              Customer Reviews

              11 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              D. H.

              12/16/2023

              I was just about to purchase shoes for my son online and everywhere on the website, including in the shopping cart, there are buttons saying I can get 20% my purchase. Clicking the button, you are asked to submit your email address to their mailing list and they send you a 20% code, a code that actually doesn't work. There are no disclaimers on the email opt in, but when I called them they said that the code only works on certain items. Again, there are no limitations in their legal disclaimer. It's likely that you are only getting the discount on unpopular items, although they never say this. This 20% off button is actually on the top of the cart with your undiscounted item inside! They are telling you in no uncertain terms that you can get 20% off without limitation in legal language. This clearly a bait and switch mechanism to get your email. The customer service rep had no explanation. Beware of Puma.
              Read 10 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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