Business ProfileforPacagen, Inc.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 290 MISHAWUM RD, APT. 2070, WOBURN, MA 01801
- BBB File Opened:
- 8/28/2024
- Years in Business:
- 1
- Business Started:
- 2/3/2023
- Business Started Locally:
- 2/6/2023
- Business Incorporated:
- 2/3/2023
- Type of Entity:
- Corporation
- Number of Employees:
- 1
- Business Management
- Dr. Evan Zhao, Founder
- Contact Information
Principal
- Dr. Evan Zhao, Founder
Customer Contact
- Dr. Evan Zhao, Founder
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karli S
1 star10/31/2024
Pacagen, Inc. Response
11/01/2024
Hi there! Thank you sharing this feedback rest assured, we take these matters very seriously and are constantly working on ways to deliver the best customer experience possible.
Were very sorry to hear about the frustrations youve encountered in the refund process, and we understand how disappointing it must be to feel your concerns haven't been fully addressed. That being said, our Money Back Guarantee is thoroughly outlined on our website, and we're very happy to accommodate customers who complete the process accordingly. In fact, out of all refund requests, we approve of around 50% of them. The few requests that do get rejected are largely due to very notable breaches in the Guarantee, such as missing key information.
As a principle, we stay strict to our written policies. We hope you can understand where we're coming from!
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