Business ProfileforCentral Cooling & Heating, Inc.

In May 2023, I bought a townhouse at ******************************************************. It has central air system that was last serviced a year prior and was working perfectly through a very hot summer of 2023. We last used the ** in the fall of 2023. When we turned in on again it was working, but on 05/21/2024, I started receiving error alerts on my phone app from HV** system. I immediatelyshut the ** off and called the company that had serviced the system for the prior owner - Central Cooling & Heating (CC&H) for an appointment. On 05/22/24, after inspecting the system, the technician told me that the *** was low and there may be a very small leak (about 1lb a year) which wont affect the ** performance. He said he will add more refrigerant and the system will be ok, but that, at some point in the future, I will need a leak check. After adding refrigerant, he said everything should be ok and had me turn the system on. He determined that the system was working properly and gave me an invoice for $1693.21 that I paid. The ** unit is on the top floor (3rd ). 5 hours later, I noticed liquid dripping from the 1st floor ceiling and recessed lighting directly under the HV**and water stains on the ceiling along the ducts. I shut offthe system, called CC&Hs emergency line and scheduled an appointment for the morning. On 05/23/2024 the same technicianarrived with a manager. After a brief inspection, the manager told me the technician should have never had me run the ** unit as it was clear that the coil was faulty and the heat pump outside was too corroded. When I said that I wanted CC&H) to refund me $1693.21 for an inspection that failed to diagnose the problem and useless or, rather, harmful services of adding 4 lbs of the refrigerant and 2) to pay for the repairs to my ceiling, he responded that everything was done correctly from a "diagnostics standpoint" so those chargers were fair, but that they will have someone paint over the water damage (nobody has contacted me yet).