Business ProfileforLen The Plumber, Inc.

On August 29, 2024, I paid Len the Plumber $5,267.59 to replace my water heater. Of that amount, $1,901 was allocated to install a new chimney liner and flu pipe connected to my water heater. See Invoice *********. As of today's date, the chimney and flu work has not been started, and Len has not issued a refund. I would like (1) a full refund or (2) the work to be completed at a discount. Here are details from my previous attempts to resolve this issue: 1. 8-29-2024 - Initial service with $1,901 pre-payment for chimney liner. The Technician said that someone would call to schedule the chimney service within a day or two. 2. Early September - Spoke with customer service to schedule furnace service. I mentioned that no one had called to schedule the chimney service, and she said that she would check. 3. 9-19-24 - A heating technician arrived to service our furnace. My wife told him that no one had called about the chimney work. He said that he would check with dispatch. My wife followed up with a text message, but he did not respond. 4. 10-4-24 - I called customer service to ask for a refund of the $1,901 paid for the chimney work. A service manager pushed me to schedule the service. He threatened that Len’s warranty for the water heater work would be void if I did not agree to complete the chimney work. I told him that I still wanted a refund, and he finally agreed. He said the refund may take 2 or 3 days to appear. 5. 10-18-2024 - At 10:00 AM, I spoke with a customer service rep who tried to call contact a service manager. No manager was available. She said that she would send an urgent email for someone to call me. 6. 10-18-2024 - At 4:00 PM, after not receiving a call, I called customer service again. The rep tried to contact a customer service manager but could not reach one. He said that he would keep my information and try again in 20 minutes. No one has contacted me, and no refund has been issued.