Business ProfileforA-One Heating Air Conditioning and Plumbing

We called this company based on the reviews and personal referral. There work is thorough but their professionalism and punctuality is subpar. They called and stated they would be out to fix the unit between 12pm - 2pm. The originally window was 12pm - 4pm, but called and stated it would be shortened. I informed the tenant and they made sure they were there and rearranged their work schedule. We contacted A One Heating Air Conditioning at 3:32pm (as shown in the photo) and they said they were on their way. They showed up after 4:30pm. (outside of the 2 and 4 hour window). No apologies or consideration for our time. I also provided them with the proper billing information prior to the job. The company starts calling at 8pm in the evening (missed that because I was with my family) and again at 7am the next day (holiday) demanding to be paid. When I answer that morning, I am met with a hostile voice on the other line demanding to be paid. When I say I haven't received an invoice, they state they sent it already and asked me to check my spam. I did check my inbox and spam, and confirmed once again I didn't receive the payment link/invoice. I asked them to text me the invoice since they were having issues and text is how I had sent the email twice (picture attached). After several minutes of being berated and being told I wasn't trying to pay me bill while I continue to resend the same email via text several times to the same number, they finally realized they were sending it to the wrong place. Again, no apology for their conduct. Instead of harassing me, they should have checked what I sent prior to the calls so I could make the payment immediately. Like most vocational companies, the customer service and professionalism are never not tier. I wish they had as much urgency in being punctual as they did with requesting payment.