ComplaintsforPrice Busters Discount Furniture

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently just purchased a home not rent but bought so I went out and bought new furniture and I bought it from price busters . During the delivery the delivery person just the driver cause the passenger did not help him at all but the person accidentally slip and cracked my door in several locations.so I called price busters and explained the situation and they called there delivery service and they came up with the solution to send someone to look at the door .now everyone WAS on the same page with the door then all of a sudden the delivery people wasn’t in contact so I kept calling price busters and talking to a guy name Paul well he would call me back .I kept asking for emails and phone numbers for these people but they kept saying they didn’t have public numbers .SO after about a week Paul sends a contractor my info and he textes me and he sends some Spanish guys to look at the door I ask them for a card of there buisness and they didn’t have any so I called Paul and he okey-dokey them to look at the door .We’ll they start taking a molded section of the door out and I started flipping and said why we’ll they said to match the door so they took it well a few weeks past and I’m calling everyone with no response then Paul calls me and said there having trouble of getting the piece I said wtf there is a hugh white section missing out of my door and it’s gray and that they made the door worst then he started saying bout a new door install or giving me money and I said look I just closed on this house a few weeks ago I just want my door fixed nothing less Now there is no responses from anyone this is disappointing because I can’t get a hold of no one to talk to some one in charge I know this was a accident but it’s not fair to destroy my door then send someone to destroy it more and not even fix it I have been patient and respectful the whole time and I don’t know what to do anymore and I’m asking for help from the bbb

  Business response

  02/12/2024

  One of the contractors is currently working on this project and is it in the shopping process for the door to send it to the customer.
  

  If the customer does not like the communication, we have already offered the customer to hire their own contractors.

  The drivers agreed to pay $900 In lieu of replacing the door.

  A check can be made out within a week of the customer accepting if they choose.

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 11/25, I went in to this location to purchase a couch. I had leased the furniture through ACIMA. I had a delivery scheduled for that following Monday. Cool.Delivery come, the drivers are conversing with everyone else in the neighborhood but doing their job. My couch ended up not being able to fit through my door so they took the merchandise back to the warehouse and advised that I needed to go to pricebusters for a reselection. By this point I'm EXTREMELY irritated with the **** poor customer service to where I don't even want to give this business my money.I called SEVERAL times trying to rectify the issue with me having to pay $116 every two weeks for a piece of furniture I NEVER received in my home!They tell me to email ***************************************************************************** I have emailed them 12/13 no response. It's now 12/15 and a second email has been sent.I have called ACIMA several times and they have been helpful as far as trying to get Price busters to verify that I never received the couch. Price busters *************************** keeps LYING and saying I in fact did receive the furniture. So here I am having $116 dollars being taken out of my account for absolutely nothing! Here I am without the $53 dollars that I paid to start my lease. I want a full refund and I want price busters customer service to do their job! Be better with customer service too! I have been hung up on because I was trying to explain what the issue was. I'm LIVID!

  Business response

  01/12/2023

  This order has already been canceled.
  
  

• Initial Complaint

  11/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I explained to Price Busters that I'm no longer interested in the furniture and I refused to sign for the delivery. PB told the delivery drivers to leave it on my front lawn. I told them that i need to reach out to the police to see if there is anything I can do about leaving the furniture on my lawn. PB was called once again and agreed to pick up the furniture. I have contacted the creditors and explain that I no longer want to be in the program, they advised me not to sign for the delivery and PB will pick up the furniture. It's still sitting outside. I just want them to take the furniture back.

  Business response

  12/29/2022

  Business Response /* (1000, 7, 2022/12/06) */ The customer advised our office they did not want the 2 nightstands on the order however would like to keep everything else. Our company did not delivery the items the customer did not want Consumer Response /* (3000, 9, 2022/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept. they finally updated the invoice which should have been done on the Monday 11.21.22. The finance company just received the correct invoice on 12.06.22. My question is why did PB not send the correct invoice the first time ? What took so long if they say they removed the nightstands, on that Monday prior to the delivery. My point is, due to long time it took to send the updated invoice, meanwhile the furniture is still sitting outside of my house. They are the worst company to purchase from, they are thieves and crooks. I still believe PB is run by the mafia. Business Response /* (4000, 11, 2022/12/12) */ The invoice was adjusted after the delivery was made because the original contracts were already signed and the nightstands were removed the day before the delivery. The customer informed our company which items she wished to have delivered and that is what we delivered.

• Initial Complaint

  08/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a dining table from Price Busters and paid them for delivery. They delivered the table and my son-in-law assembled it for me a couple of days later. The bottom tray of the table which also helps with the stability was missing. I reported it to the store and was told I had to email **************@gmail.com because they only handle sales. Initially they didn't respond. So, I contacted Progressive, the company I financed the set through, and they said they would investigate. Eventually, Price Busters emailed me saying that I had to go to the warehouse to pick up the part. I said that was unacceptable because I paid for delivery and they didn't deliver all of the parts. I contacted Progressive and told them I didn't want the set anymore but they would not pick it up without all the pieces.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/08/17) */ Firstly, the correct contact for our customer service department is ***********************@gmail.com not pricebusterscs.com. Also, this customer signed for all of the merchandise on delivery. Out of good faith, we offered the customer the seemingly missing part with no extra charge but she would have to pay a new delivery fee. If she did not want to pay another delivery fee, we would allow her to pick it up directly from our warehouse so that there would be no extra charge. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) What they are saying is not true I did contact them at the righte mail the set up as delivered in a box there was no way for me to know that a part was missing I Just want them to come get the set there had just been too much of a inconvenience and back in forth Business Response /* (4000, 9, 2022/08/19) */ Again, this customer signed for all of the merchandise on delivery. Out of good faith, we offered the customer the seemingly missing part with no extra charge but she would have to pay a new delivery fee. If she did not want to pay another delivery fee, we would allow her to pick it up directly from our warehouse so that there would be no extra charge. This is all on record on our customer service email. We never got a response back from her. Consumer Response /* (4200, 11, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand why I would have to go to a warehouse to pick up the part or why if it was sent to me to have to pay a delivery fee this problem had gone on for too long I disagree with everything they are saying I just want them to come get the set that will solve the problem I don't want to deal with them Business Response /* (4000, 13, 2022/08/23) */ Our company can provide signed documents stating this information. All the information was received from the customer to the driver that all pieces were in full in good condition. We are offering the customer the piece at no charge. Consumer Response /* (4200, 15, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) What they are saying to s not true like I said the set was in a box I don't see why I would have to go To a warehouse to the the part free of charge when it should have been in the box with the rest of the part all it would have taken is for them to send the part to me without charging me at this point I don't want you he set don't want to do business with them i don't think I have been treated fairly Had no way of knowing that the part of as missing I Jus want them to Come get the set Business Response /* (4000, 17, 2022/08/25) */ This customer signed for all of the merchandise on delivery. Out of good faith, we offered the customer the seemingly missing part with no extra charge but she would have to pay a new delivery fee. If she did not want to pay another delivery fee, we would allow her to pick it up directly from our warehouse so that there would be no extra charge. This is all on record on our customer service email. If they want it shipped directly from the factory it could take weeks or even months. Consumer Response /* (4200, 26, 2022/08/27) */ What they are saying is not true like a said I signed saying that the set was set was silvered it was in a box so how could I know apart was missing when I called to speed with someone about the problem it directed to customer service that's what the prompt said when someone answered I told them the problem that's when I was told I had to email customer service When I did what I didn't understand was why if they sent me the part I would have to pay for dilvery when that where charging me 140.00 for dilvery of the set then I Was told I'll would not cost me if I went to The warehouse to get it this just not good customer service I don't want the set they can come and get the set this has been to much of problem Then am come get the set Business Response /* (4000, 28, 2022/08/29) */ The leasing company owns the furniture. Our company can not refund you something that is owned by the leasing company. Business Response /* (1000, 31, 2022/08/29) */ Re: We received a complaint # XXXXXXXX on your business External Inbox Price Busters <***********************@gmail.com> 12:45 PM (3 hours ago) to me If the customer can provide us with the shipping information, we can see if the factory in China can ship directly to her. This is a lengthy process but are willing to look and see if this is possible if the customer does not want to go to our local warehouse. Consumer Response /* (3000, 33, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I said I should not have to go to a warehouse to pick the part up up it should be dilvered to me at this point I have so mush trouble getting this problem resolved I do not want to do business with them I want them to just pick the set up Business Response /* (4000, 35, 2022/09/01) */ Our records-the contract stated that all merchanidse was received in full and good condition. The consumer notified us later on that a part was missing. Our office can request that the company in China ship the part. Consumer Response /* (4200, 37, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called Progressive, the company that I leased the table through and they are writing this off and no longer holding me responsible for paying for it. So, I am satisfied with their resolution. However, I am very disgusted with Pricebusters. Another company had to eat the cost because they didn't fulfill their end of the agreement. Pricebusters response didn't make any sense. How is it that you don't have my address when you delivered the set with the missing piece to my address? How is it that you have the missing piece at the local warehouse for me to pick up, but you can't deliver that piece to me? That doesn't make sense that the piece is at the local warehouse but you have to have it delivered from China which would be a long process. Pricebusters is not a reputable company and I am going to write a negative review about them everywhere I can find reviews and ratings. Another company shouldn't have to eat the cost for YOUR mistake. Aweful! Business Response /* (4000, 39, 2022/09/06) */ Should the leasing company need any parts to assemble the table, they can reach out to our office directly and we will provide them with the assistance.

• Initial Complaint

  07/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Immediate response and partial refund. I called July 25, 2022 to confirm my delivery and they said it would be delivered on Saturday, July 30. Was called two days after and said what I had paid for was not available. I had already had my sectional taken away. I was forced to choose a color I did not want and does not match. I have reached out to customer service several times with no response in the store says they can't do anything

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/01) */ Please upload a copy of invoice so we can futher assist you. Consumer Response /* (3000, 8, 2022/08/02) */ They are just emailing me, nobody will call me as I have asked several times via email for someone to call me. I am very upset I need to speak to somebody ASAP from Price busters furniture Business Response /* (4000, 10, 2022/08/03) */ We understand the frustration, In order for us to better assist you. We will need a copy of your invoice so we can see what location you made your purchase at. Consumer Response /* (3000, 13, 2022/08/04) */ ***Document Attached*** Business Response /* (1000, 16, 2022/08/10) */ The customer switched the color of her merchandise and received the correct color that she switched to. Our office can send a copy of the signed invoice showing the customer agreed to take the grey color. The customer contacted us after the delivery and stated that they no longer want the grey color. Unfortunately, our company does not do exchanges if the product has been opened from the packaging. Consumer Response /* (3000, 19, 2022/08/10) */ Good afternoon *******, it is now 2:20 PM and no one is yet to call me back. I just saw my email with their response through the BBB. It is a bunch of bull. I was given no other choice and I had to choose a color but was told by the location that I could email and either get it switched or I could speak to a manager. I had no furniture and was forced to at least pick out something. No one has yet to call me and I'm very upset and again as I've said I am not going anywhere. I have at least like my delivery charge refunded back which was $199. This is the most horrible customer service I've ever received! (Not you, them) **Please, if you could call this customer** note from BBB ** Business Response /* (4000, 21, 2022/08/12) */ The customer switched the color and received the correct color that the customer switched to. Our office can send a copy of the signed invoice showing the customer agreed to take the grey color. The customer contacted us after the delivery and stated that they no longer want the grey color. Unfortunately, our company does not do exchanges if the product has been open from the packaging.

• Initial Complaint

  07/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 30th we purchased a couch set with Price Buster's Discount Furniture set to be delivered June 10th. Aw week before delivery they told us they don't deliver on Fridays asked to reschedule for June 11th. Few days before June 11th, I called the store to reschedule for June 18th as I was going to be out of town and could not receive the item. I was told no problem, they will reschedule it for me. They didn't reschedule, the delivery people came anyways despite me letting them know when they texted and called that the delivery should have been rescheduled. I called the store to let them know and to make sure they get this resolved. I spoke to Anna who assured me they will get it rescheduled for June 18th. June 18th comes, no delivery. I call and then tell me I have to come in person to get things changed and situated. We go in person, we exchange the item to something of equal value and get it scheduled for July 2nd. July 2nd comes we are ready to recieve item, but the truck drivers hit a power line with the truck before they deliver. The power line is unplugged from county pole and there is now an electrical emergency on our premise with the line hit and a burning smell in our home. We request the drivers to wait while we call BGE to get this sorted as we are unsure if it is safe to stay on premise until BGE resloves. The truck drivers wait 10mins but BGE has us on call for 20-30 mins. The truck people don't deliver and leave before we can talk to them again. They claim to Price Buster's we refuse to accept the delivery. We just want to make sure our home is safe and we have to wait for BGE, an electrician, and Verizon as our wifi was put down in the midst. After we go in person to get our delivery to be rescheduled and are lied to by Anna, told delivery people will call when they don't, no manager is helping us. We have to come in person again 3 more times to be told we will have to pay again for the delivery that was only missed 1 time in an emergency.

  Business response

  08/26/2022

  Business Response /* (1000, 5, 2022/07/06) */ Our office has scheduled two deliveries for this order and both were unsuccessful. The customer is able to pickup the furniture with no fees however will need to coordinate with the store prior. The other option is paying for a new delivery fee. Consumer Response /* (3000, 7, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has not take responsibility for their mistakes in this situation. I had to get my lawyer involved to even get a call back, only to be told the same thing despite no fault of mine. They failed to reschedule despite me making it clear the first time. We only "missed" the delivery 1 time and even then we did not miss it, we asked for the delivery folks to wait until we spoke to BGE after they hit power lines and made our premise unsafe and destroyed our property. After my lawyer's involvement is the only way I was able to get a reschedule, one they did without asking us if the day and time worked for us. I'm extremely disappointed in this business and managers involved who have no compassion for their customers. Business Response /* (4000, 9, 2022/07/11) */ The customer is stating they did in fact acknowledge missing the delivery only one time. While our company believes the delivery was missed 2 times, a redelivery fee would still be added if it was only missed once. If special arrangements were after the "first missed delivery", we can no longer extend that courtesy.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 17 I placed an order for a package. On June 11th I received my delivery, which was 11 items. I would like to note that the delivery men do not set up. So on June 12th when I went to set up my bed, a leg for the headboard did not align with the screw holes on the headboard. I contacted the store and I was told to send an email to customer service. I sent the email along with photos AND a video asking if I could get a new headboard/footboard. After 4 days of emailing, I was told I could go into the store and they will give me the leg replacement from the floor model. On June 16 I went to the store, the legs weren't available but the employee put in for a transfer from another store. On June 17 I went back to the store to pick up the legs. That night after securing the legs to the headboard and standing it up I realized it was not what I ordered and the legs that were given to me where the legs that would have gone on the correct headboard. I contacted the store again and was once again told to email customer service. I sent photos of everything that came with the bedroom set, a photo of what I should have, a screenshot of text with an employee confirming that the items were correct, and my sales receipt. I was then told that I switched my bed out which is not true. I never had a discussion with anyone from a warehouse about my bed. So it is now two weeks that I have not been able to put my bed together. The headboard/footboard that I currently have is a different model than my dresser and nightstand. The headboard/footboard is cheaper than what I should have and what I'm being charged as a bedroom set. Communicating through email is not sufficient for me, especially since they do not respond in a timely manner. It has been two days, today since I have received a response. I want what I paid for or for the correct legs to be sent to me (delivered or mailed) and an adjustment made on the price of the total package. Verona is what I should have but I got Amalia.

  Business response

  07/17/2022

  Business Response /* (1000, 5, 2022/06/27) */ The headboard legs have already been shipped in the mail by the factory. The price of the 2 beds are the same and the warehouse was notified that the customer wanted to switch and all merchandise was signed for and received that stated the merchandise was correct. Consumer Response /* (3000, 7, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know who I spoke with and I know who I worked with. I worked with Anna in the store and I spoke with Izzy June 9th about switching my SECTIONAL not a bed. So I don't know who the warehouse people have me confused with. Furthermore, how can I switch to something I never saw? The model is not even listed on the website. If I switched, then why doesn't my dresser and night table go with the bed? If I was going to make the switch, then I would switch to the whole set. Not pieces from a different set. I called another store and the model wasn't even coming up. So I searched on google and the king bed in the model I have is $550. Even when I called the store, a worker (Nya) said if it's the bed she thinks I'm talking about it's $350 for the queen add $200 for the king. King bed in Vernona is $950. Like I said, the only switch I made was my sectional. All that I switched the bed is FALSE. Your delivery people don't set up but if they had a few hours to spare to wait for me to open every single thing and set up, well then they wouldn't had been rushing to leave. Matter fact, they could've set up and we all would've noticed what was wrong and I wouldn't have to sign a thing. Also, I don't work for price busters or their warehouse or whoever so I don't know what model number goes with what. Everything says Verona. The two headboards do look similar but they're not. So instead of all that pointing the finger back to me isn't necessary. If at the last minute, they noticed that the bed I ordered wasn't in stock, just like I was called about the sectional and sent a picture, they could've called me with a picture. But don't lie and say someone spoke to me and I switched and I KNOW I didn't switch and I didn't speak to anyone. If I switched why when I picked up the legs everything was about a Verona and I was given legs to a Verona bed? Now all of a sudden, I switched. So whoever made that note on my order is a lie and trying to cover themselves. I get it, but tell the truth. Because if it was the truth...why would I go through this? Do you think I enjoy not being able to sleep in my bed? It's going on 3 weeks now. Since none is able to find the "Amalia" I've submitted a photo of the king price. Business Response /* (4000, 9, 2022/06/29) */ As stated previously, this is the information we have on file and our company has already ordered the headboard legs as requested by the customer which have either been received or will be received very soon.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Jan/Feb 2022 I ordered furniture. The rep stated the furniture would be in no more than 2 to 3 months. That I would receive weekly updates on the arrival estimate time. The furniture did not arrive until this month May 2022. No one reaches out to more through mail, phone call, voicemail, email, or text message the entire time. Not until when I called this month did I know that the furniture was there. The two furniture sets are $3300 and $1800 which when I called I did some research with my family and also noticed that The products are greatly overpriced for kids furniture sets from a store that is supposed to offer buster discount prices. I called price Buster to cancel and was told had to email ***********************@gmail.com which was done 4 times with still no results. A ride Manager that is not trying to cancel told that I am still going to b charged. I do not have any products so what am I being charged for. The Acima and Progressive Leasing have both been called to cancel. Both escalation teams have not been successful will reaching anyone to get non delivery cancel invoices from them to proceed with cancellations. I want to cancel right away.

  Business response

  06/12/2022

  Business Response /* (1000, 5, 2022/05/25) */ Our company has been attempting to work on a solution with the leasing company and the consumer as the consumer wants our company to alter the signed contract. This is currently being worked on.

• Initial Complaint

  03/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I got a sofa delivered 3/25/22 and these people were rushing me to sign when I had 2 other things to check . The sofa is ripped and they tell me they can't do anything about it . I wasted 500$ on this sofa and they don't even want to exchange it when I even offered to bring the sofa to the store . I am very fustrated and disappointed I work hard for my money this is literally fraud . All I ask for is an exchange that's it !

  Business response

  04/26/2022

  Business Response /* (1000, 8, 2022/04/12) */ We have reached out to the customer with an option for exchange. the customer will have to pay our redlivery fee of $99 for the item, but we are more then happy to replace.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is the original email I sent. I am writing to you to complain about I our furniture that was delivered on 3/11/22. First if all our furniture was to be delivered after 12pm because we couldn't get the keys to our apartment until then. I contacted the store to verify that delivery time 3 days before and was told that yes it would come at that time. At 9am the delivery man contacted me to tell me they would be to us in 15 minutes. I explained that we wouldn't have the keys by then and told me that's to bad and that if we weren't there by then he would not deliver it that day. We ended up having to beg our apartment complex to allow us to get in early. Now once he showed up he rushed our furniture into to our apartment and banged it around with no care for it at all. He would not let us inspect the furniture and basically forced me to sign the paper because he had to leave and go down towards Ocean City and we were holding him up. We inquired about the hole in the box and he told me don't worry about it... its fine. When we took the dresser out of the box we saw that there is a hole on the side of it. I am requesting a new dresser due to their incompetence. This was not our fault and should be corrected by you with no further charge to us. Also I called the store we bought it from and they would not help at all. Was told its not my problem send an email. I have attached pictures of the damage. I expect a response as soon as possible. I have sent picture and documents and below is there reply We ask that every customer fully inspects their merchandise upon delivery before signing that it was received in full and good condition. Unfortunately, the damages shown are not covered under manufacturer warranty, therefore it's not up for replacing or exchanging. For your inconvenience, we can offer you $100 in store credit to be used on your next purchase We paid $1272 $100 is a joke. I just want a new dresser.

  Business response

  04/07/2022

  Business Response /* (1000, 10, 2022/03/31) */ Pricebusters will contact this customer to schedule a pickup and exchange on the damaged item. Thank you to the BBB for their assistance with this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩